Waiter/ Waitress - Dubai - RAFFLES

    RAFFLES
    RAFFLES Dubai

    12 hours ago

    د.إ24,000 - د.إ48,000 (AED) per year *
    Description

    Job Description


    To provide prompt and courteous Food & Beverage service to the hotel's guests.

    Key Roles & Responsibilities

    • Read daily event sheets and acknowledge any VIP arrivals.
    • Maintain full knowledge of all menu items, including garnishes, ingredients, and preparation methods, and be able to explain them politely and concisely to guests when requested.
    • Present children's menus when appropriate, and describe daily specials and alternative cuisine options.
    • Serve and clear food and beverage items in an unobtrusive and professional manner.
    • Use the POS system to process orders, print checks, close transactions, and complete cash-out procedures.
    • Carry trays; clear and reset tables with linen, china, glassware, and silverware.
    • Ensure guest satisfaction and handle any issues that may arise, informing the manager of the situation and how it was resolved.
    • Follow cash and credit card procedures in accordance with accounting department guidelines.
    • Maintain a clean, neat, and orderly restaurant throughout service.
    • Polish silverware and replenish salt, pepper, sugar, creamers, and other condiments.
    • Ensure workstations are fully stocked with appropriate supplies at all times.
    • Report any guest comments regarding food and beverage to the manager.
    • Handle and maintain operating equipment responsibly and carefully.
    • Learn and adhere to safety, sanitation, and hygiene policies.
    • Maintain positive working relationships with colleagues and other departments.
    • Maintain complete knowledge of all Food & Beverage services, outlets, and hotel facilities/features.
    • Perform opening and closing side duties as assigned and set tables according to established standards.
    • Report any deviations from established standards and procedures to the manager.
    • Ensure all service and storage areas are kept safe and clean.
    • Help minimize waste, negligence, breakage, and mishandling of supplies and equipment.
    • Carry out light cleaning and basic maintenance of the outlet.
    • Assist other Food & Beverage outlets during peak hours when needed.

    Qualifications

    • Proficient in reading, writing, and speaking English.
    • Well‑presented and professionally groomed at all times.
    • Able to handle and account for cash accurately and efficiently.
    • Strong communication and customer service skills, with good problem‑solving abilities.
    • Basic knowledge of Food & Beverage products.
    • Team player with strong interpersonal skills and attention to detail.
    • Secondary education diploma or equivalent.
    • Minimum of 1 year of experience in food and beverage service.
    • Previous experience in customer service and/or cashiering.

    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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