Service Coordinator - Dubai, United Arab Emirates - MVP Appliances LLC
Description
1. Provide after-sales support and responding promptly to customer inquiries.- Handles incoming customer inquiries in a courteous, and knowledgeable manner.
- Responding to dealers and end users service inquiries, such as installation, spare parts and product related inquiries.
- Generate call sheets and schedule service appointments to the technician.
- Compile report and update client on completion and status of the service.
- Gathering information from the technician and inform client for the required parts and or product/services.
- Analyzing the problem and suggest to the customer for product repair or product replacement based on the status of the unit.
- Follow up workshop units and update customer for the status.
- Sends spare parts to order request to immediate supervisor if the parts is not available and disseminate information to the customer for eta.
- Sending quotation for parts replacement, installation, and SERVICE-RELATED works.
- Generating Sales Order, TRANSFER Request, Quotation, Product Replacement in system as required.
- Filing the daily report for record keeping and future reference.
- Handles the work of immediate supervisor during absence.
- Ensure customer satisfaction and provide customer support.
Required Experience & Skills:
Languages :
English
1-3 years relevant experience
Female applicants
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Experience:
- Service Coordinator /
More jobs from MVP Appliances LLC
-
Sales Executive
Dubai, United Arab Emirates - 5 days ago
-
Interior Designer
Dubai, United Arab Emirates - 2 days ago
-
Purchasing Officer
Dubai, United Arab Emirates - 4 days ago
-
Helper (Home Appliances Installation)
Dubai, United Arab Emirates - 1 week ago
-
Junior Graphic Designer
Dubai, United Arab Emirates - 1 week ago
-
Service Coordinator
Dubai, United Arab Emirates - 1 week ago