Healthcare Jobs In Dubai - Via Medica International Healthcare

Description

Healthcare Jobs In Dubai | Via Medica International HealthcareAbout the job

Answering response center phones in a timely and professional manner.

Determine the clients' ID and utilize CRM software to ensure you are aware of the client's critical details, KPI's and specifics of service delivery and contractual obligations for each client.

Maintain CRM software with each client's details, including details of last call/event/procedure.
Prepare operational reports and statistical data for the call center to monitor effectiveness and service delivery.

Direct the patients call to the appropriate action center and/or take note of the client's issues and raise them with the appropriate department during business hours depending on the client's CRM profile and which department they are interacting with.

Requirement

Order the mobilization of specific response teams or individuals.
Update vendor, contractor, client, and consultant information.
Mediate audio and media conferencing between emergency response teams or individuals.
Update the senior management on significant events.
Make sure all contact and alert SOPs are followed.
Keep meticulous records of all contacts, actions initiated, and all outcomes.
Conduct pre-operational checks to ensure all communications and data recording equipment is working properly. Notify the appropriate support agency if there is an issue.
Take part in practice response and tabletop exercises to ensure MERPs are working as designed and to client KPIs.

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