Retail Manager - Dubai, United Arab Emirates - CHALHOUB Group

Description

PLEASE APPLY HERE DIRECTLY:
We

re seeking talented folks to join our team and help customers in the US and Canada succeed and become passionate about our

The Customer Support Specialist role is ideal for someone with great communication skills, firsthand knowledge of the restaurant industry, and a solid understanding of complex point-of-sale

Additionally, the ideal candidate is detail-oriented, adaptably problem-solves, multi-tasks efficiently enjoys client interaction, and is genuinely eager to

We will be expanding into Quebec in late 2022 and are looking for someone to work with customers via email, phone, and Zoom in

This role will serve customers in the US and Canada, so you will be working in both English and French on a daily

Location:
Montreal, Quebec - This will be a contract position with the opportunity for a full-time ;Although this is a remote job, we would like the candidate to live in or near ; MarginEdge: A workplace with ; As a team built by former (and current) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their

Our culture is deeply rooted in service, partially because that

s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a

We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time

We are venture-backed, serve more than 3,000 restaurants, and boast a 90 +% client retention rate even after

How you

ll add value to MarginEdge:
Provide excellent phone and email support, including with our French-speaking Canadian clients Troubleshoot client issues and help restaurants solve problemsCustomer follow-up with status updates regarding their questions or requestsDevelop a strong understanding of our software platform and customer toolsEffectively communicate and work collaboratively with other English-speaking teams inside the companyLocalize help materials for our French-speaking Canadian clients Training: Training will consist of remote Zoom/Google Meets on a daily basis for the first 60

In the first 60 days, we would require travel to our corporate office, outside of Washington,

After the first 60 days, possible quarterly visits to the corporate ; To be successful in this role you

ve got:
Fluent/Bilingual: French (Canadian) and English (This is a must)Experience in the hospitality industry in a Manager, General Manager, or Admin/Bookkeeper rolePassionate about customer serviceExcellent computer skills, including some familiarity with Excel and Word, proficient typing skillsStrong attention to detail, very organizedExplores new products and technologiesProfessional verbal and written communication skillsEnjoys problem-solving and finding innovative and creative solutions to Able to juggle multiple tasks at Comfortable in a fast-moving environment, where change is the norm, potentially including your role changing and growing as the company does

What

s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the

voila, MarginEdge

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between

We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients) you get to work with your manager to call your shot on what works best for

And surprisingly exactly no one, we are obsessed with restaurants so most water cooler talk (virtual or IRL) will probably be about the pasta at our new client

s spot in the city or the burger we just can

t get off our minds from lunch last

In addition to being so dynamic, we stay grounded in embracing a flat organization with robust opportunities to engage with C-Suite members about any topic you have in

Our Fine Print is Bold:
We are an equal opportunity employer and value diversity at our

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by ;You be

While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that

Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for#J-18808-Ljbffr