- Work with teams to convey customer requirements and devise new ways of putting HID products to use
- Strong understanding of access control systems, biometrics, RFID, smart cards, Custom data Encoding and related technologies.
- Cooperate with Engineering on specific product or solution custom requirements (CPO) & developments
- Identify sales opportunities and support them to achieve sales plans
- Collaborate with sales teams to understand customer requirements, promote the sale of company products, and provide sales support
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers
- Support the team at exhibition & events and provide first level technical training to new partners when required
- Document account activities, generate reports, and keep records of business transactions with customers and suppliers
- Provide technical and non-technical support and services to customers or other staff members regarding product (Secure Issuance products)
- Provide technical presale support such as product configuration, product enquiries and system integration support
- Provide advice to customers, especially for integration projects and mobile access software development support
- Conduct product evaluations, proofs of concept, and demonstrations to showcase the functionality, reliability, and efficiency of our access control solutions.
- Conduct online training sessions for clients, imparting comprehensive knowledge on the functionality, operation of HID Physical Access Control Solutions.
- Excellent communication and presentation skills, with the ability to convey complex technical information in a clear and concise manner.
- Engage with clients to understand pain points, clarify technical queries, and present solutions that address their specific challenges.
- Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest productline developments
- 7+ years relevant experience in Access Control technical/sales role. Experience in the Saudi market desired
- Native Arabic language fluency required as well as proficient English for effective speaking and written communication
- Good public speaking skills and an ability to present and communicate in a clear and concise fashion
- Ability to quickly learn new industries, markets, and technologies
- Experience working independently as well as in a team environment
- Strong interpersonal communication skills
- Knowledge of and experience with MEA markets and critical end users in key strategic verticals
- Ability to work with and deal with various languages and cultures Education and/or Experience
- College degree in Applied Engineering strongly preferred
- Ability to read and interpret technical journals, specifications, international technical standards, etc. Computer Skills
- Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
- Familiar with operating systems, such as Windows, etc. Work Requirements
- Travel and fieldwork including international travel may be required, therefore employee must possess or can acquire valid travel authorization Work Environment
- Position is 100% remote covering GCC business hours
Presales Engineer Saudi Arabia - Dubai, United Arab Emirates - ASSA ABLOY
Description
Pre- Sales Engineer / Middle East-Africa
Sales – Physical Access Control Solutions
EMEA Location: HID Remote.
Provides Physical Access Control technical expertise to support field sales, inside sales and channel partners in closing deals with current and prospective Customers, partners and end users in Middle east Africa with a primary focus on Saudi Arabia . Will be the primary technical resource for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and being the product advocate for readers, credentials, controllers and mobile access. Articulates PACS technology and product positioning to both business and technical user. Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process; establish and maintain strong relationships throughout the sales cycle Duties and Responsibilities Include the following, other duties may be assigned. Develop, present, and respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions. The ideal candidate should:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill set, and/or ability required.
We make it easier for people to get where they want to go
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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