Director of Operations - Abu Dhabi, United Arab Emirates - SEHA CLINICS

    SEHA CLINICS
    SEHA CLINICS Abu Dhabi, United Arab Emirates

    2 days ago

    د.إ420,000 - د.إ780,000 (AED) per year *
    Description
    Job Description

    The Director Clinics Operations is responsible for driving operational excellence, service quality, and financial performance across all clinics.

    The role ensures consistent delivery of safe, efficient, patient-centered care while optimizing resources, standardizing processes, and supporting strategic growth initiatives in alignment with organizational objectives.

    Key Responsibilities


    • Clinic Operations & Performance
    • Oversee daytoday operations across clinics to ensure smooth, efficient, and compliant service delivery.
    • Drive operational KPIs including patient flow, utilization, wait times, productivity, and service quality.
    • Ensure standard operating procedures (SOPs) are consistently implemented and adhered to across clinics.
    • Identify operational gaps and lead corrective actions to improve efficiency and patient experience.
    • Financial & Business Performance
    • Own operational budgets for clinics, including cost control and resource optimization.
    • Monitor revenue drivers, productivity metrics, and expense trends; implement improvement initiatives.
    • Support business case development for new services, clinics, or operational enhancements.
    • Partner with Finance to track performance against targets and address variances.
    • Patient Experience & Quality
    • Ensure high standards of patient experience, safety, and clinical quality in collaboration with Medical and Quality teams.
    • Monitor patient feedback, complaints, and service recovery actions.
    • Drive initiatives to improve access, continuity of care, and overall patient satisfaction.
    • People Leadership & Workforce Management
    • Lead, coach, and develop clinic managers and operational teams.
    • Ensure appropriate staffing models, rosters, and productivity standards are in place.
    • Partner with HR on workforce planning, performance management, engagement, and capability building.
    • Foster a culture of accountability, collaboration, and continuous improvement.
    • Stakeholder & Physician Management
    • Act as a key operational partner to physicians and clinical leaders, addressing operational barriers to care delivery.
    • Build strong relationships with internal stakeholders (Medical Affairs, HR, Finance, Performance, Quality).
    • Support physician engagement and alignment with operational and patient experience objectives.
    • Governance, Compliance & Risk
    • Ensure compliance with healthcare regulations, licensing requirements, and internal policies.
    • Oversee readiness for audits, inspections, and accreditation processes.
    • Identify operational risks and implement mitigation plans in collaboration with relevant teams.
    • Transformation & Continuous Improvement
    • Lead operational transformation initiatives
    • Drive standardization and bestpractice sharing across clinics.
    • Use data and dashboards to inform decisions and improve outcomes.
    • Support pilot programs and scale successful initiatives across the network.
    Qualifications & Experience

    • Bachelor's degree in healthcare management, Business Administration, or a related field.
    • Master's degree (MBA, MHA, or equivalent) preferred.
    • A minimum of 1215 years of experience in healthcare operations, with multisite clinic or hospital experience.
    • Proven track record in operational performance improvement and people leadership.
    • Experience working in a regulated healthcare environment.
    * This salary range is an estimation made by beBee
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