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- To ensure that all ambassadors areupdated with the latest administrative, organizational, operationalor other changes and news.
- To be updated withthe competitors' offerings andrates.
- To make regular room inspections andliaise with the Housekeeping Department on deviation from standardset-ups.
- To liaise with Housekeeping Departmenton the scheduling of rooms for maintenanceprograms.
- To liaise closely with the Sales,Revenue and Reservations on rate management.
- Toconduct a daily line up briefing with the Front Office sectionheads to recapitulate tasks and activity.
- Toattend any inter-departmental meeting using this opportunity toencourage the interactivity with the Front Office team and toreview the operational standards andprocedures.
- To share daily activity highlightswith the Director of Rooms, including internal and external guestopportunities.
- To assist the Director of Roomsin fulfilling administrative responsibilities and monitoringactivities. To replace him whenever needed.
- Toentertain regular and potential clients.
- Toensure the Accor loyalty programs are promoted and to build strongand long-term relationships with the guests.
- Tobe an ambassador of the Front Office and of the hotel, in andoutside the work place.
- To ensureuncompromising levels of cleanliness and maintenance through eachambassador's responsibility.
- Toensure a proper use of the telephone etiquette as per Sofitelstandards.
- To escort the guests rather thanpointing out directions.
- To interview potentialcandidates and to assist in new ambassadors integration in liaisonwith the HR Department.
- To create an atmosphereof high morale and a happy working relationship among theambassador.
Front Office Manager - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
