IT Assistant - Dubai - United Arab Emirates - AccorHotel

    AccorHotel
    AccorHotel Dubai - United Arab Emirates

    1 week ago

    Description

    Company Description

    The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

    Job Description

    Key Responsibilities:

    • Provide first-level technical support to users for hardware, software, and network-related issues.
    • Install, configure, and maintain computer systems, printers, and peripheral devices.
    • Assist with user account creation, access management, and password resets.
    • Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.
    • Perform regular system updates, antivirus checks, and data backups.
    • Log, track, and resolve IT service requests through the helpdesk system.
    • Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.
    • Assist with the installation and maintenance of POS, Opera, and other business applications.
    • Maintain inventory records for IT equipment and ensure proper documentation.
    • Provide on-site support for meetings, events, and system rollouts when required.
    • Ensure adherence to IT policies, data security standards, and company protocols.
    • Coordinate with vendors or external support teams when needed.

    Qualifications

    Qualifications and Skills:

    • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
    • 1–3 years of experience in IT support or a similar role.
    • Good knowledge of Windows OS, Microsoft 365, and common business applications.
    • Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi).
    • Familiarity with ticketing systems and remote support tools.
    • Strong troubleshooting and problem-solving skills.
    • Excellent communication and customer service skills.
    • Ability to prioritize tasks and work under pressure.
    • Willingness to work flexible hours or weekends if required.
    • Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms.
    • IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.

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