Guest Relation Executive - Dubai, United Arab Emirates - Emirates Grand Hospitality

Emirates Grand Hospitality

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Summary Description:

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible firsthand service recovery steps.

A.

Front Office Duties and Responsibilities:

Welcome guests during checkin and giving a fond farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multitasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their preregistration formalities.
Allocate rooms to all arriving guests.
Maintain upto date information on room rates, current promotions, offers and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Coordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Maintain guest lockers for safe custody.
Ensure that all checkins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
Good command of the English language is essential, both written and verbal
Must possess strong organization time management skills, attention to detail.
Must be guest service focused and a team player.
Positive attitude and outgoing personality is essential.
Must be able to work shifts days, evenings, weekends and holidays.
Ability to relate well to Hotel guests and employees.
Professional in demeanour and presentation.
Personable, enthusiastic, selfmotivated and able to work independently.
Observant, discriminating and detailoriented
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Able to work morning, evening, weekend, holiday, and overnight shifts.

Additonal duties and responsibilities:

Ensure integrity and confidentiality of information at all times.
To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Head of Department or the Management.
Changes in business may require alterations to this Job Description.

Care of Equipment