Income Audit Clerk - Dubai, United Arab Emirates - Marriott International, Inc

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Job Number


Job Category Finance & Accounting


Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Non-Management


JOB SUMMARY


Accurately record and monitor the revenue of the hotel and ensure a proper OPERA front office data recording and finalizing totals for sun general ledger system interface.


SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports 0
  • Titles of Direct Reports
  • N/A

CANDIDATE PROFILE

Experience:

-
College Graduate

Skills and Knowledge

  • Leadership skills
  • English language
  • Training and willing to help continue the success of the property

Education or Certification
-
N/A

SPECIFIC DUTIES

  • The following are specific responsibilities and contributions critical to the successful performance of the position:_
  • Audit all entries made by night auditor on a daily basis and check that the gross revenue report is accurate and is distributed on time.
  • Complete all OPERA systems work sheets including general cashier summary, deposit verifications, over and short report, routing of rebates and miscellaneous vouchers and petty cash recording.
  • Ensure that all other charges are posted properly.
  • Audit the coding and account numbers of all prior day rebates, miscellaneous charges and paid outs.
  • Check that the guest ledger and city ledger totals in OPERA balance with OPERA final report and the general ledger balance. Verify city ledger totals with the receivable clerk.
  • Prepare and ensure the accuracy of the weekly flash report and send to corporate according to the schedule supplied by the account supervisor.
  • At each month end back up all journals for the previous months, close the month and produce the general ledger interface file.
  • Properly file and store all job related documents in accordance with the company policy.
  • Reconcile the unearned income, health club membership and balance the cash with the general cashier and accounts payable.
  • Follow up on the night audit GIG sheet and report findings to the accounting manager.
  • Maintain a logbook with night audit for effective communication.
  • Advice the department heads on their revenue status and their rebates especially when they are exceeding above norms. Ensure that the rebates and miscellaneous charges have proper backups and authorizations.
  • Reconcile sales tax payable on monthly basis.
  • Perform other duties as directed by DOF and/or accounting manager.
  • Inform the DOF and the accounting manager of any violations if any on the cashiering system immediately.
  • Cover the night audit duty if needed during their absence.
  • Participate in the quality improvement process.
  • Maintain a close relationship with other department heads.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hour

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