Automotive Service Advisor - Mussafah, United Arab Emirates - Swiss Auto Service

Description

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pickup times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
• Preparing Job Card for Inspection and for the Customer.
• Preparing Estimates for the Customers

• Relevant Experience in the automotive field may be advantageous.
• A strong understanding of automobile technology and the automobile industry.
• Excellent customer service, interpersonal, and communication skills.
• Proven experience in Communicating fluently and preparing needed estimates in English
• Strong organizational, decisionmaking, and problemsolving skills.
• The ability to communicate with mechanics, customers, and management.

• English
• Arabic is a plus point