Customer Service Representative - Dubai, United Arab Emirates - Black Box

Description

EssentialDuties/Responsibilities

• Answer inbound calls in a call centerenvironment.
• Receive other inboundcommunications from customers and internal personnel related tocustomer issues, primarily billingrelated.
• Investigate and resolve or escalatecustomer disputes on accounts.
• Researchinvoice, payment, and order history.
• Correctcustomer address information.
• Input creditmemos and assemble documentation prior to submission for review andapproval.
• Responsible for timely escalation ofissues if unable to personally resolve tocompletion.
• May be required to perform similartasks in support of overall customer satisfaction initiativesanswering inbound customer calls.
• Followscompany policies and procedures regarding performance of systemtransactions, ensuring customer record integrity.
  

MinimumQualifications

Knowledge,Skills and Abilities:

• Strong verbal and writtencommunication skills required.
• Must haveability to type and navigate in MicrosoftWindows.
• Capacity to understand and explain amulti-level organizational structure.
• Abilityto be self-directed and self-motivated.
  

Education Or FormalTraining

• Requires a high school diploma orequivalent. Some college preferred.
  

Experience

• Requires 1-3 years of experience incustomer service in a computer-intensive environment. Experience inSolomon a plus.
  

Material And EquipmentDirectly Used

• Heavy PC usage including Solomon,MS-Word, MS-Excel, MS-Outlook.
• Ability toperform repetitive system functions for extended periods oftime.