Call Center Executive - Fujairah, United Arab Emirates - Fujairah National Group

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

SUMMARY
The duty of a Customer Service Officer is to be the clinic's primary point of contact.

Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.


KEY RESPONSIBILITIES

  • Direct customers to online resources
  • Update customer records in the system, including notes about interactions
  • Create and maintain reports about customer interactions
  • Develop a rapport with customers
  • Make recommendations to management to improve customer experience

REQUIRED EDUCATION
Associate or bachelor's degree preferred


REQUIRED EXPERIENCE
Minimum 2 years of experience.


REQUIRED SKILLS & KNOWLEDGE
Knowledge of medical terminology, office procedures and regulations

Knowledge of MS Office and databases

Strong IT and organizational skills


REQUIRED COMPETENCIES & ABILITIES
Effective Customer Service Skills

Product Knowledge

Communicate Effectively

Phone Skills

Problem Solving


LANGUAGE SKILLS

Arabic:
☒ Required


English:
☒ Required


Salary:
AED3, AED4,000.00 per month


Ability to commute/relocate:

  • Fujairah: Reliably commute or planning to relocate before starting work (required)

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