Senior Account Manager - Abu Dhabi, United Arab Emirates - Core42

Description

Overview

Role Purpose

Provide strategic direction, accountability & vision for designated Core42 clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

The Opportunity

Core42 is the UAE's national-scale enabler for cloud and generative AI, combining G42 Group's expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional and managed services expertise to enable national-scale program deployments across industries.

Responsibilities

Day to Day Operations

• Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell Core42's range of Digital Transformation solutions.
• Recommend budgets, and monitor financial performance versus the budget so that the business is aware of forecasted revenues.
• Maximize penetration of Core42's solutions and product offerings among large existing clients, as well as new prospects.
• Design short and long-term growth strategies, as well as prepare execution plans to achieve & surpass targets.
• Build and sustain long-term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.
• Serve as the key point of contact for key accounts and customer stakeholders.
• Bring consulting skills and capabilities to the table by advising internal resources on pre-sale, sale, and delivery strategies & tactics.
• Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.
• Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.
• Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.
• Support key clients in their Digital Transformation journey by becoming their trusted partner.
• Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.
• Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.
  
  

Budgets and Plans

• Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement
  
  

Strategy /Tactical

• Be involved in short- and long-range growth strategies, preparing execution plans to achieve targets.
  
  

Operational Excellence

• Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to Core42.
  
  

People Development

• Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration.
• Track individual KPIs to ensure optimum output and delivery efficacy
  
  

Continuous Improvement

• Motivate one's team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment.
  
  

Policies, Processes & Procedures

• Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers.
  
  

MIS & Reports

• Prepare MIS statements and reports to meet the department's and Core42's requirements, policies and standards.
  
  

Related Assignments

• Perform other related duties or assignments as directed
  
  

Qualifications

Skills and attributes for success

• Bachelor's Degree in Computer Science, Social Science, Business Management, or equivalent
• Experience with related advisory services, management, or technical consultancy
• ITIL v3 Practitioner or v4 Foundation preferred
• Must have experience in Banking Insurance Vertical and clear understanding of BFSI Industry
  
  

To qualify for the role you must have

• 10+ years of experience in a client servicing or partner relationship role
  
  

Ideally, you'll also have

• Knowledge of Digital Transformation, Smart Cities / Nations, Cloud, and Cyber Security
• Understanding of partnership processes & industry best practices
• Strong stakeholder management skills
• Excellent communication and interpersonal skills
• Excellent analytical and quantitative thinking skills
  
  

What We Look For

If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

What Working At Core42 Offers

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.

Work-Life: A hybrid work policy to strike the perfect balance between office and home.

Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.