Executive - Infrastructure and Business Support (UAE National Only) - United Arab Emirates, Dubai - Dubai Chambers

    Dubai Chambers
    Dubai Chambers United Arab Emirates, Dubai

    19 hours ago

    Description
    Job Description


    Job Purpose:


    To provide technical and operational administration across IT infrastructure, data centre server hardware, software systems, and data networks, while supervising day-to-day IT operations and supporting the IT Manager in delivering high-quality, timely, and reliable services to internal and external stakeholders.


    Key Accountabilities:
    IT Infrastructure and Business Support

    • Provide technical support for IT infrastructure components including servers, hardware, software platforms, and data networks to ensure system availability and reliability.
    • Monitor and manage service requests and incidents through the IT service desk system, ensuring accurate logging, prioritization, documentation, and timely resolution in accordance with defined service standards.
    • Troubleshoot infrastructurerelated hardware and software issues and escalate complex cases to appropriate subjectmatter experts when required.
    • Maintain and administer Windowsbased infrastructure environments, including system configurations, updates, and performance optimization.
    • Perform data backup procedures and support disaster recovery readiness to safeguard organizational data and ensure continuity.
    • Implement and maintain network security controls to protect infrastructure assets, systems, and information.
    • Utilize infrastructure monitoring and management tools to track system performance, identify risks, and support stability and uptime.
    • Execute routine infrastructure maintenance activities, including system startup/shutdown procedures and maintenance of control records.
    • Prepare technical documentation, knowledge base content, and user guidance materials to support service efficiency and enduser understanding.
    • Provide timely technical assistance to users and stakeholders, ensuring IT issues related to infrastructure and business systems are addressed effectively.
    • Stay current with infrastructure technologies, system enhancements, and application updates to support continuous service improvement.

    Qualifications & Experience:
    Minimum Qualification

    • Bachelor's degree in computer science or Bachelor in Science Degree with IT
    Minimum Experience and Skills

    • Minimum 02 year's experience in network / infrastructure / hardware
    • Proficiency of English (spoken and written)
    • Technical Knowledge of Windows Operating System
    • Highly analytical

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