- Provide technical support for IT infrastructure components including servers, hardware, software platforms, and data networks to ensure system availability and reliability.
- Monitor and manage service requests and incidents through the IT service desk system, ensuring accurate logging, prioritization, documentation, and timely resolution in accordance with defined service standards.
- Troubleshoot infrastructurerelated hardware and software issues and escalate complex cases to appropriate subjectmatter experts when required.
- Maintain and administer Windowsbased infrastructure environments, including system configurations, updates, and performance optimization.
- Perform data backup procedures and support disaster recovery readiness to safeguard organizational data and ensure continuity.
- Implement and maintain network security controls to protect infrastructure assets, systems, and information.
- Utilize infrastructure monitoring and management tools to track system performance, identify risks, and support stability and uptime.
- Execute routine infrastructure maintenance activities, including system startup/shutdown procedures and maintenance of control records.
- Prepare technical documentation, knowledge base content, and user guidance materials to support service efficiency and enduser understanding.
- Provide timely technical assistance to users and stakeholders, ensuring IT issues related to infrastructure and business systems are addressed effectively.
- Stay current with infrastructure technologies, system enhancements, and application updates to support continuous service improvement.
- Bachelor's degree in computer science or Bachelor in Science Degree with IT
- Minimum 02 year's experience in network / infrastructure / hardware
- Proficiency of English (spoken and written)
- Technical Knowledge of Windows Operating System
- Highly analytical
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Executive - Infrastructure and Business Support (UAE National Only) - United Arab Emirates, Dubai - Dubai Chambers
Description
Job DescriptionJob Purpose:
To provide technical and operational administration across IT infrastructure, data centre server hardware, software systems, and data networks, while supervising day-to-day IT operations and supporting the IT Manager in delivering high-quality, timely, and reliable services to internal and external stakeholders.
Key Accountabilities:
IT Infrastructure and Business Support
Qualifications & Experience:
Minimum Qualification
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Modirum Platforms- Dubai, United Arab Emirates
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Only for registered members Dubai, Dubai
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Business Support Officer
Only for registered members Dubai
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Business Support Manager
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Business Support Associate
Only for registered members Dubai