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- To establish chain of command and responsibility, the Supervisor shall be held directly responsible to the Asst. Manager Security.
- Perform duties according to the Duty Roster prepared by the Asst. Manager Security.
- Adopt "Service Oriented" approach in discharging of duties in order to function harmoniously with the concept of the Hotel as a place of Hospitality:
- Be held accountable for the overall performance of the on duty security personnel and all security related matters.
- Exercise flexibility to maintain a balance between effectiveness and unconstructiveness.
- Promote the "gentleman" rather than "officer" image for the security service.
- Act for and on behalf of the Hotelkeeper on security matters.
- Protect the safety of guests, staff, their properties and those belonging to the Hotel assets.
- Assist other Department in rendering services to the customers to maintain or enhance the services provided other than primary security duties.
- Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests.
- Greet guests and offer assistance.
Security Supervisor - Dubai, United Arab Emirates - IHG Hotels & Resorts
