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- Receive each guest call in aprofessional and friendly manner
- Maintaineffective communication with all related department to ensuresmooth service delivery
- Handle every query in apolite and courteous manner and exceed guestexpectations
- Ensure guests are greeted by nameupon calling as per the RotanaStandard
- Maintain an up to date knowledge ofthe hotel and local services
- Maintain anawareness of guest profile through the Opera guest profilesystem
- Complete management's longdistance call vouchers and record them on the trafficsheet
- Maintain the guest wake up call sheet anddeliver calls accordingly on time and to the establishedstandard
- Ensure the proper operation of theswitchboard, resulting in fast and efficient transferring ofinternal and external calls
- Take messages forguests and management as per the requiredstandard
Telephone Operator - Abu Dhabi, United Arab Emirates - ROTANA hotel
