Reservations Agent - Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates - AccorHotel

AccorHotel Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates

4 days ago

Description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
To attract guests and to enhance their loyalty, providing a distinctive service Talent & Culture tough communication and sales skills, in order to improve the hotel's image and to increase revenue.
To recognize potential clients and to transmit information to the Sales Department.
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
To promote the Accor loyalty programs and the hotel promotions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To report all guest comments or complaints.
To call the supervisor or manager for advice in serious cases or if an approval is required.
To properly use the telephone etiquettes as per Sofitel standards.
To have a perfect knowledge of room types and rate structure.
To ensure the accuracy of all booking information entered in the PMS.
To maintain an accurate Guest History.
To have a perfect knowledge of the hotel configuration and products.
To achieve Quality Tools and Yield Management performance.
To know the competitors and to gather information about their activities and sales.
To provide updated reports and statistics to the Management and other departments.
To follow up availability and rate charts on TARS and other booking systems / channels.
To maintain database for ATACS follow up.
To follow daily check-lists.
To fulfill administrative tasks and filing.
To properly use and maintain the reservation communication system (telephone, fax, e-mail).
To read and update logbooks.
To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.
To be updated with the latest administrative, organizational, operational or other changes and news.
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.

Work in company
Reservations Agent
Only for registered members

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. · ...

Ras Al Khaimah, Ras al-Khaimah
1 month ago
Work in company
Reservations Agent
Only for registered members

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive. · ...

Ras Al Khaimah, Ras al-Khaimah
1 month ago
Work in company
Reservation Agent
AccorHotel

As a Reservations Agent at Accor,you will make our guests feel welcome and reflect the exceptional experience they come when they arrive ...

Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates
5 days ago
Work in company
Reservations Agent
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You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive. · ...

Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates
5 days ago
Work in company
Reservations Agent
Only for registered members

We are currently seeking passionate guest focused Revenue professionals who deliver extraordinary customer service. · ...

Ras Al Khaimah, Ras al-Khaimah
1 month ago
Work in company
Reservations Agent
Only for registered members

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive. · ...

Ras Al Khaimah Full time
1 month ago
Work in company
Reservation Agent
Only for registered members

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive. · Employee benefit card offering discounted rates in Accor worldwide Learning programs throu ...

Ras Al Khaimah Full time
5 days ago
Work in company
Reservations Agent
Only for registered members

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive · ...

Ras Al Khaimah Full time
1 month ago
Work in company
Reservations Agent
Only for registered members

The Reservations Agent will attend and handle all incoming and outgoing room reservation requests. · ...

Ras Al Khaimah Full time
1 month ago
Work in company
Multi property Reservation Agent
Only for registered members

This is a full-time role for a Multi-Property Reservation Agent managing guest reservations across multiple properties ensuring seamless customer experiences. · ...

Ras Al Khaimah, Ras al-Khaimah
3 weeks ago
Work in company
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The Guest Relations Manager ensures a seamless and exceptional guest experience for all guests, particularly VIPs, from arrival to departure. · ...

Ras Al Khaimah, Ras al-Khaimah
4 weeks ago

Reservations Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
Reservations Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
Reservation Agent
AccorHotel- Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates
Reservations Agent
AccorHotel- Ras Al-Khaimah - Ras Al Khaimah - United Arab Emirates
Reservations Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
Reservations Agent
Full time Only for registered members Ras Al Khaimah
Reservation Agent
Full time Only for registered members Ras Al Khaimah
Reservations Agent
Full time Only for registered members Ras Al Khaimah
Reservations Agent
Full time Only for registered members Ras Al Khaimah
Multi property Reservation Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
RC RAK, Multi-Property Reservations Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
RC RAK, Multi-Property Reservations Agent
Full time Only for registered members Ras Al Khaimah
Director - Call Center Operations
Only for registered members Ras al-Khaimah
RC RAK, Al Wadi Call Center Agent
Only for registered members Ras Al Khaimah, Ras al-Khaimah
Guest Service Center Supervisor
Only for registered members Ras Al Khaimah, Ras al-Khaimah
Guest Service Center Supervisor
Anantara- Ras Al Khaimah, United arab emirates, United Arab Emirates
Agent - Call Center Operations
Only for registered members Ras al-Khaimah
Receptionist (Guest Relations Agent)
Only for registered members Ras Al Khaimah, Ras al-Khaimah
Director of Rooms
Only for registered members Ras al-Khaimah
Guest Relations Manager
Only for registered members Ras Al Khaimah, Ras al-Khaimah