Guest Service Agent - Abu Dhabi, United Arab Emirates - Radisson Blu Hotel & Resort, Abu Dhabi

Radisson Blu Hotel & Resort, Abu Dhabi

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS

Is available to register, process, and greet customers promptly
Checks the daily arrival list
Welcomes customers to the hotel
Responds to customer requests for information about the hotel and its surroundings
Arranges for special services requested by the customer
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Arranges fulfilment of customer services by working with Bell staff, Housekeeping, Reservations and Room Service
Allocates rooms and issues appropriate keys
Followsup and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of payment
Changes room rates and guest rooms if approved by Service Manager
Handles incoming guest room reservations
Handles reservations for guests with rental cars, restaurants, etc.
Is aware, at all times, of current room status and room availability
Is fully aware of the relevant service concepts
Is fully aware of, and knows how to handle, all current and future hotel promotions
Utilises yield management to maximise room revenue
Increases hotel revenue by promoting food and beverage alternatives within the hotel
Knows the names of key people within Rezidor
Minimises loss of revenue by adhering to all established credit procedures
Insures all guests establish credit upon checkin
Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information
Improves timeliness of cash flow by adhering to established credit and inventory control procedures
Receives proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting and Service Manager
Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
Adheres to hotel policies regarding the use of cash banks
Communicates effectively with guests, colleagues, and supervisors
Demonstrates teamwork by cooperating and assisting colleagues as needed
Handles difficult situations effectively
Communicates open and closed dates, availability and condition of rooms to the Service Manager
Ensures that guest mail and messages are delivered promptly
Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
Issues safety deposit boxes to guests upon request
Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate followup
Performs other duties as assigned by the supervisor/manager

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

Is fully conversant with the hotel reservation system
Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

QUALIFICATIONS