Team Leader - Dubai, United Arab Emirates - Cartier

Cartier

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Reference Code: 97253
Team Leader:

Dubai, DU, AE
PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.

MAIN PURPOSE:

The Team Leader will lead and coach a multi-cultural team to provide clients with exceptional and unique experiences.

Thanks to a strong experience, the Team Leader will foster the achievement of sales goals and ensure that the highest level of client experience is delivered.

The Team Leader will act as an Ambassador of the Maison and demonstrate great attitude towards clients and team members.

KEY RESPONSIBILITIES:

Team & Boutique Performance
Accountable for a team of Sales Associates
Set individual and team goals
Proactively assess and manage performance against expectations
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support for all team members
Support the Deputy Boutique Manager to realize diagnosis based on a solid performance analysis, review of competencies and environment by defining dynamic action plans to achieve Maison, boutique and category sales targets
Act as a resourceful Manager in finding solutions and seeking new ways to engage the commercial team into the "New Retail" Floor supervision
Oversee daily operations when on duty and ensure the respect of all Maison's policies, procedures and guidelines
Responsible for clients flows when on duty ensuring client experience, waiting time and satisfaction are as per Maison's standards
Responsible of all staff flows when on duty
Act as a role model demonstrating sales leadership supporting clients' interactions when required and assisting Sales Associates on duty when necessary
Contribute, along with all Team Leaders, to a maximum of shift coverage including Team management & People Development
Responsible for on the spot coaching, ensuring that all sales associates' interaction meet Cartier standards
Oversee daily briefing and hold a clear communication with team on duty
Oversee the evaluation of the individual performance for your dedicated team and assist other Team Leaders for the remaining team members
Define adapted "individual development plan" for all dedicated team members
Participate to the team engagement around the strategy and vision of the Maison
Act as an inclusive leader to ensure every team member is respected and has a voice
Create a positive and harmonious work environment
Assist the management team in identifying the skills and competencies required in the team for recruitment and development
Client Relationship & Portfolio Development
Establish a client centric mindset within the boutique
Manage the operational rollout of all clienteling activities for your team, ensuring such activities add value to all Cartier client
Engage and support team members in building long term client relationship and developing their portfolios
Assist boutique leadership in the monitoring of the ROI for client relationship programs and actions Product category
Act as a point of reference on a defined category
Provide the boutique and office teams with some feedback (product performance, quality, client related information, local market, competitors, trends ) creating strong bond with office Managers
Lead the product category business (morning briefings, internal communication, action plans, visual merchandising, clienteling, training and team animation )
Create enthusiasm around product category

YOUR PROFILE:

Minimum Bachelor's degree or equivalent in related discipline
Minimum of 5 years of experience in Retail Management
Previous Experience in managing teams
Affinity of luxury industry; luxury retail is a plus, not a must Skills / abilities
Entrepreneurial mindset and business acumen
Excellent analytical skills and understanding of retail productivity levers
Highly organized, proactive, handson, resourceful and motivated with a positive and resilient attitude
Strong leadership and managerial skills to organize, animate and grow a large team with genuine values of inclusivity and trust
Excellent interpersonal skills to handle both internal and external stakeholders (staff, partners, clients and colleagues)
Ability to credibly represent the Maison and its core values
Results Oriented
Experience with VIP clients
Solid digital skills and interest in new technologies and media
Knowledge of the watch & jewelry industry is a plus
International experience is a plus
Fluency in English