Guest Service Agent - Abu Dhabi, United Arab Emirates - Hilton

Hilton

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Full time

Description

Job Requirements

As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay at the hotel is comfortable and enjoyable.

You will be the first point of contact for guests, welcoming them to the hotel and answering any questions they may have.

You will also be responsible for resolving any guest issues or complaints in a timely and professional manner.

Key Responsibilities:

Greet and welcome guests to the hotel in a friendly and professional manner
Check guests in and out of the hotel, ensuring all necessary information is collected and accurate
Process payments and handle cash and credit card transactions
Maintain a thorough knowledge of the hotel's room types, amenities, and services
Monitor and respond to guest inquiries and complaints, escalating to a supervisor if necessary
Keep track of daily functions, events, and VIP and group arrivals
Ensure accurate and uptodate guest information is entered into the property management system
Report any issues or concerns to the Front Office Shift Leader
Provide guests with information about the hotel and local area
Maintain a clean and organized front desk area at all times
Must be able to work flexible hours, including weekends and holidays.

Supportive Functions:

Ensure full liaison with other members of the team
Assisting Concierge and Guest Relations if needed

Work Experience

Previous customer service experience, preferably in a hotel or hospitality setting
Excellent communication and interpersonal skills
Strong problemsolving and decisionmaking abilities
Ability to work well under pressure and handle multiple tasks simultaneously
Proficient in using computers and basic office software
Must be able to stand for long periods and lift up to 25 pounds.
Knowledge of the property management system is a plus

Benefits
Royal Rose Hotel is committed to providing exceptional hospitality and a unique product to our valued guests.

Dedicated to our pursuit of quality, we ensure financial success and growth opportunities for our company and its team members.

We aim to be equal-opportunity employers, whilst implementing international performance

standards.

We carry out our vision by being committed to our core values:

Integrity
We maintain the highest standard of conduct in all of our actions.

Teamwork
We work together to achieve our goals.

Respect
We recognize and respect our team members and their contributions.

Consistency
We consistently provide our guests with a superior quality product and make a conscious

daily effort to be better than our competition.

Personalized service
We meet the specific needs of each guest with a professional, friendly, prompt, courteous

and enthusiastic attitude at all times.

Responsibility
We accept responsibilities and deliver our promises with a sense of urgency and agility.

Innovation
We encourage innovation and embrace change.

Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.