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- To maintain PatientConfidentiality.
- Identification of PatientValid documents i.e., EID or Passport.
- Checking eligibility for insurance approval.
- Schedules, reschedules, cancels, and confirms outpatient andmedical services as required.
- Initiateaccurate process to complete the patient's registration (insurance or self paying.)
- Collecting Payment,i.e., Cash, Deductibles, Co insurance, and Copayment as perinsurance and/or SOB's (from online insurance portals)service wise.
- Coordinates with Nursing andother Departments to resolve patient'squeries.
- Informing patients when there aredelays for diagnostic or treatment services.
- Directs patients to appropriate clinics/areas.
- Submits documents related to cash collection and refunds to ChiefCashier.
- Maintains records for anyauthentication for services for any patient(s) given by higherofficials. Report to be forwarded to BillingSupervisor.
- Reconciliation of daily cash andcredit card collection to be completed before closing. Excess orshort in collection to be reported to ChiefCashier.
- Cash collection according to theindividual collection report must be deposited in the Main CashBox.
- Coordinates with the Clinic and serviceproviding units for rectification of documents and reportsrequested by the Back Office Claims SubmissionTeam.
- Assists in training of the new employeesas directed by supervisor.
- Knowledge ofinsurance protocols.
- Coordinates withinsurance department and clinic for preauthorization ofservices.
- Knowledge in basic medicalterminology ( limited to front office ).
Guest Services Executive - Sharjah, United Arab Emirates - NMC Hospital
