Manager Department - Dubai, United Arab Emirates - C.H. Robinson

Description

DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:


Leadership:

• Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
• Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
• Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
• Play major role in recruitment, onboarding, and continuous development of talent
• Provide individualized coaching plans for direct reports and host semiannual Talent (performance) reviews

Communication:

• Regularly share industry news, department changes, and process updates to department
• Draft client advisories on relevant trade, market, and regulatory updates
• Provide guidance to employees on how to respond to challenging customer scenarios

Strategy:

• Maintain monthly balanced scorecard of department performance
• Participate in pricing and process negotiations
• Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
• Set quantitative, qualitative, and personalized objectives for Department supervisors
• Design, control, and maintain the process for successful service delivery

Customer Service:

• Uphold our customer SLA (service level agreements)
• Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients' transportation and supply chain systems
• Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
• Mentor employees to deliver quality business reviews
• Conduct business reviews and support sales efforts
• Troubleshoot and design solutions for challenging customer scenarios

Operations:

• Assign and ensure proper setup for new business onboarding
• Mitigate operating expenses by actively managing resources against activity forecasts
• Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
• Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
• Monitor and maintain control over accounts receivable/accounts payable
• Manage and revise best practice and SOP materials
• Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the customers
• Identify opportunities to utilize global operations team to deliver continuous improvement exercises that strengthen the customer relationship and improves efficiency
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Minimum graduate
• Minimum 5 years of Global Forwarding Transportation experience
• Minimum 3 years of direct people management experience
• Ability to travel up to 10% (domestically and internationally)

Preferred:

• Bachelor's degree from an accredited college or university
• Proven flexibility & adaptability to product and customer needs
• Time management and organizational skills
• High emotional intelligence, situational leadership, and coaching techniques
• Excellent written & verbal communication skills
• Demonstrate strong operations management performance
• Understanding of financial statements and key performance metrics
• Track record of building strong customer relationships
• Site Specific: Additional European language (regional languages)
• Values a diverse and inclusive work environment

Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including:

• Employee Insurance Benefits
• Variable Pay based on position
• Hybrid Work Model with Flexi Hours
• Paid time off to manage worklife balance
• Paid Maternity & Paternity Leaves
• Paid Public Holidays
• Reward & Recognition Program
• Special Mobility Assistance
• Employee Wellness Initiatives
• Plus a broad range of career development, networking, and teambuilding opportunities

Equal Opportunity Statement

Why Do You Belong at C

H Robinson?:
Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex.

For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy.

With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FO