Senior Patient Admin Executive - dubai - NMC Health

    NMC Health
    NMC Health dubai

    1 week ago

    Description
    Senior Patient Admin Executive
    • UAE National OnlyResponsibilitiesGreet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.

    Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedule appointments.

    Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.

    Ensure payor eligibility information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.

    Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.

    Provide claim forms in case the patient wants to claim reimbursement.

    Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.

    Cater to the needs of all incoming patients (with or without appointments).Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor's duty roster, and procedure for booking appointments.

    Giving information to the respective doctor/nurse for the call backs.
    Checking the emails daily, replying wherever required and to clear the respective dues if any.
    Ensure operations are carried out uniformly according to the hospital policies and procedures.

    Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and in the Hospital training programs.

    Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.

    Monitor employee scheduling of the department to ensure operational coverage.
    Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
    Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.

    Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the departmentStrictly adhere to NMC's regulations and policies especially those related to infection control, patient safety & JCI.Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

    Exercises effective interpersonal skills in dealings with department staff, colleagues and management.

    Maintain high standards of data accuracy while ensuring compliance with privacy and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.

    Ensure that all charges are accurately recorded in the patient's account, reflecting the correct services, dates, and codes.
    Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
    Provide patients with detailed statements and assistance in understanding their charges and payment options.
    Prepare and process patient invoices for services, ensuring accurate charges.
    Collect co-pays, deductibles, and outstanding balances at the time of service.
    Ensure billing practices comply with legal and insurance requirements.
    Investigate billing discrepancies by reviewing the patient's records, insurance information, and charges to identify errors.
    Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.
    Qualifications2+ years of experience in a customer service role or relevant field; healthcare experience in UAE is an advantage.
    Strong interpersonal, verbal and written communication skills.
    Strong analytical and problem-solving skills.
    Excellent command of oral and written English. Arabic language desirable but not essential.
    Ability to think critically and maintain a high level of confidentiality.
    Proficiency in MS Office.
    Job InfoJob Identification 10177Job Category AdministrationPosting Date 01/23/2026, 08:26 AMApply Before 06/29/2026, 08:00 PMJob Schedule Full time
    #J-18808-Ljbffr
  • Work in company

    Admin Executive

    Only for registered members

    We are hiring Admin Executive for a leading Interior Fit-Out Company in Dubai. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Admin Executive

    Only for registered members

    We are hiring Admin Executive for a leading Interior Fit-Out Company in Dubai. · Provide administrative support to the team · Manage office operations and communications · Coordinate with clients and vendors · ...

    Dubai, Dubai

    2 months ago

  • Work in company

    Admin Executive

    Only for registered members

    Rainbow Dubai is currently seeking a dependable and well-organized Admin Executive to join its team in Dubai. This role is ideal for candidates who are proactive detail-oriented and comfortable handling a variety of administrative responsibilities in a professional office environ ...

    Dubai

    3 weeks ago

  • Work in company

    Admin Executive

    Only for registered members

    This is a full-time, ...

    Dubai, Dubai

    3 weeks ago

  • Work in company

    Admin Executive

    Only for registered members

    Job summary · Arrange all aspects of business to meet specific needs of team · Provide administrative support to team members. · ...

    Dubai

    1 month ago

  • Work in company

    Admin Executive

    Only for registered members

    We are seeking a proactive and organized Admin Executive to support our Dubai office operations. · Maintain records, documents, and reports. · Coordinate internal and external communications. · ...

    Dubai

    2 months ago

  • Work in company

    Admin Executive

    Only for registered members

    Key responsibilities include lease and Ejari tracking, DEWA and telecom coordination, vendor documentation control, payroll and overtime support, visa and insurance monitoring, driver file management, daily expense recording, petty cash handling, fuel and fine tracking, Salik rec ...

    Dubai د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    Admin Executive

    Only for registered members

    Admin Executive - Civil Background - Construction Company - Dubai · Experience : 3-5 years · Salary : AED · Handle incoming calls, emails, and client communication. · Schedule meetings and manage calendars for project teams. · Prepare and maintain project-related documents and re ...

    Dubai, Dubai د.إ72,000 - د.إ132,000 (AED) per year

    6 days ago

  • Work in company

    Admin Executive

    Only for registered members

    Admin Executive role with 3-5 years experience handling client communication and project-related tasks. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Admin Executive

    Only for registered members

    Experience : 3-5 years · Salary : AED · Handle incoming calls, emails, and client communication. · Schedule meetings and manage calendars for project teams. · Prepare and maintain project-related documents and reports. · Organize and maintain filing systems for project records. · ...

    Dubai, Dubai د.إ72,000 - د.إ132,000 (AED) per year

    1 week ago

  • Work in company

    Admin Executive

    Only for registered members

    We are looking for an organised and proactive Admin to serve as the operational backbone of our Legal team. ...

    Dubai

    1 month ago

  • Work in company

    Admin Executive

    Only for registered members

    · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Admin & CRM Executive

    Only for registered members

    We are looking for a proactive Admin & CRM Executive to support our real estate operations in Dubai. · 1–3 years' experience in Admin/CRM (real estate preferred) · Knowledge of CRM systems (PropSpace, Zoho, Salesforce, etc.) · ...

    Dubai

    1 month ago

  • Work in company

    Admin & Marketing Executive

    Only for registered members

    The Admin & Marketing Executive will handle administrative coordination and provide daily office support. The role involves managing CRM activities using Zoho CRM, conducting client follow-ups and ensuring timely coordination. · (Manage CRM activities with preference given to can ...

    Dubai

    1 month ago

  • Work in company

    Admin / Listing Executive

    Only for registered members

    Admin / Listing Executive · Location: UAE · Salary: AED 4,000 – 5,000  · Role Overview · We are seeking a detail-oriented Admin / Listing Executive to manage and optimize premium property listings on the client's platform. This role supports sales, enhances user experience, and a ...

    Dubai

    2 hours ago

  • Work in company

    Executive - Travel & Admin

    Only for registered members

    This position is for a Travel Desk Coordinator role with 5+ years of experience in the UAE. · SLA management · Employee communication · Coordination skills · ...

    Dubai

    1 month ago

  • Work in company

    PRO & Admin Executive

    Only for registered members

    The PRO & Admin Executive is responsible for managing all Public Relations Officer (PRO) activities related to visa, immigration, and employment compliance in the UAE. · The role supports management and employees by maintaining compliance with local regulations and efficient offi ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Admin / Listing Executive

    Only for registered members

    We are seeking a detail-oriented Admin / Listing Executive to manage and optimize premium property listings on the client's platform. · Conduct cold calling and handle general administrative tasks. · Perform market research and data analysis to support listing strategy. · ...

    Dubai

    1 month ago

  • Work in company

    Accounts & Admin Executive

    Only for registered members

    We are seeking a professional Accounts & Admin Executive with proven experience in the UAE real estate sector. · Handle Ejari registration, renewal, cancellation, amendments, and transfers · Manage Trakheesi system (broker cards, permits, listings, approvals) · ...

    Dubai

    1 month ago

  • Work in company

    Reception and Admin Executive

    Only for registered members

    The Reception and Admin Executive plays a pivotal role in ensuring the smooth daily operations of our center while providing outstanding customer service to our valued clients. · TIMELY Bookings registration, follow ups, and appointment confirmations. · Front Desk Supervision: Gr ...

    Dubai, Dubai

    1 month ago

  • Work in company Remote job

    Admin & Accounts Executive

    Only for registered members

    Manage daily administrative operations and assist with budget preparation. · ...

    Dubai

    1 month ago

Jobs
>
Dubai