- Dubai (Required)
- Dubai: Relocate before starting work (Required)
Work Force Specialist with power BI and Genesis Experience - Dubai, United Arab Emirates - Global Career Heights HUMAN RESOURCES
Description
Job DescriptionEnsures service levels and productivity goals are met. Implements and maintains workforce management platform.-
Provides all workload forecasting and consequent staffing planning to meet service goals.-
Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.-
Coordinates all reporting related to Workforce Management.-Develops and maintains scheduling processes for all agents.-
Serves as the resident expert on Workforce Management software package.-
Participates in strategic planning and goal development.-Integrates outbound dialer campaigns to support staffing levels.-
Oversees technology and process improvements to ensure high customer satisfaction and cost effectiveness.-
Develops presentations on recommendations and process implementations to senior management.-
1-2 Years UAE Experience is must
Job Type: Full-time
Salary: AED12,000.00
Job Types: Full-time, Permanent
Salary: AED12,000.00 per month
Ability to Commute:
Ability to Relocate: