Regional Account Manager - Dubai, United Arab Emirates - CEQUENS

Description

We are seeking a dynamic and qualified BSFI Sr. Account Manager covering GCC & Levant to join our innovative team in the fast-paced realm of Communication Platform as a Service (CPaaS). In this role, you will play a pivotal part in developing enduring relationships with clients while spearheading sales initiatives. As a Sr. Sales Account Manager, you will be tasked with not only meeting but exceeding customer expectations by addressing their needs promptly and ensuring a positive overall customer experience. The ideal candidate possesses outstanding communication and negotiation skills, coupled with a strong customer service orientation. Ultimately, we are looking for an individual who can contribute to the growth of our business by fostering successful, long-term client relationships.

This Senior Account Manager role requires a strategic mindset, excellent communication skills, and a deep understanding of the BFSI sector. The successful candidate will play a pivotal role in driving business growth, fostering client relationships, and ensuring the alignment of technology solutions with the evolving needs of the banking and investment industry.

Responsibilities:

Achieve Targets:

• Develop and execute strategies to achieve quarterly and annual sales targets within the assigned territory or named accounts
• Utilize a deep understanding of the banking and investment sector to align sales objectives with industry trends and client needs
  
  

Account Portfolio Management:

• Manage and nurture a diverse portfolio of accounts to ensure sustained success and growth
• Cultivate positive and lasting relationships with clients, serving as the primary point of contact for their business needs
  
  

Client Relationship Management:

• Develop and maintain strong, long-lasting relationships with key clients in the BFSI sector
• Actively engage with clients to understand their business challenges and provide proactive, solution-oriented approaches
  
  

Business Expansion:

• Expand the business footprint by leveraging existing and potential customer networks in the banking and investment sector
• Identify and pursue opportunities for upselling additional products or services that align with clients' goals
  
  

Conflict Resolution and Customer Support:

• Efficiently resolve conflicts and provide timely solutions to customer issues
• Address client inquiries, concerns, and requests in a proactive and customer-centric manner
  
  

Leadership and Supervision:

• Provide guidance and supervision to account representatives to drive sales growth and ensure alignment with company objectives
• Collaborate with cross-functional teams to synchronize technology go-to-market strategies with business objectives in both retail and corporate banking
  
  

Performance Monitoring:

• Regularly report on the status of accounts and transactions
• Monitor key sales metrics, including quarterly sales results and annual forecasts
  
  

Strategic Planning:

• Set, communicate, and track sales account targets, aligning them with company objectives
• Recommend strategic actions to enhance sales performance and identify opportunities for growth
  
  

Market Research:

• Stay informed about industry trends, competitors, and market conditions that may impact client relationships
• Provide insights and recommendations based on market research to enhance the company's positioning in the BFSI sector
  
  

Collaboration and Communication:

• Collaborate with internal teams, including marketing, sales, and product development, to ensure effective communication and address clients' needs
• Ensure seamless synchronization between technology offerings and business requirements in both retail and corporate banking
  
  

Client Retention:

• Implement strategies to retain existing clients, reduce churn, and enhance overall customer satisfaction
• Act as a trusted advisor to clients, offering insights and solutions that contribute to their long-term success
  
  

Requirements

• Proven track record of success in Sr. Sales Account Management in BFSI
• Mandatory experience in the UAE and GCC markets
• Minimum sales experience of 5 years and above in BFSI is a must
• Proficiency in English languages is must, Arabic will be plus
• Hands-on experience in sales with a demonstrated ability to deliver excellent customer experiences
• Familiarity with CRM software and proficiency in MS Office, particularly MS Excel
• Solid understanding of sales performance metrics
• Exceptional communication and negotiation skills
• Bachelor's degree in business administration, Marketing, or a related field
• Business acumen with a problem-solving attitude and a proactive approach to challenges
  
  

Benefits

• Attractive pay package
• Mobile allowance
• Transportation allowance
• Flexible hours
• Social activities
• Training & development