Safety Agent - Ras al-Khaimah, United Arab Emirates - Hilton
Description
Safety Agent - Female
A Safety Agent patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.
What will I be doing?
As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Monitor and control staff entrances
- Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
- Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
- Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
- Responsible for checking goods received out of hours
- Maintain system that records the issue and receipt of departmental keys
- Operate, check and monitor the CCTV system
- Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
- Ensure safe passage of cash transfers within the hotel
- Support evacuation of the hotel during fire alarm situations
- Monitor suspicious packages and be aware of bomb and terror threat procedures
- Provide secure storage for guest oversized items
- Ensure hotel facilities and function rooms remain secure and locked when not in use
- Maintain the Security Log Book and Incident Reports
- Investigate and report all allegations of theft, criminal damage and other incidents
- Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
- Liaise with Police in the absence of Security Team Leader
- Report any maintenance or hazard issues to the supervisor on duty
- Adhere to all Health and Safety Regulations
What are we looking for?
A Safety Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- High school graduate or above
- Good physical condition
- At least two (2) years of law enforcement experience either in a Security Bureau or military training
- Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
- Should be wellversed in local law/government regulation
- Absolute discretion and confidentiality regarding sensitive information
- SIA trained and licensed
- Positive attitude
- Good communication skills
- Good grooming standards
- Ability to work under pressure, keeping calm in emergency situations
- Ability to work on their own or in teams
- Previous experience in customer service environment
- First Aid
- Knowledge of P. A.C.E.
- IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allMore jobs from Hilton
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