Guest service agent - Dubai, United Arab Emirates - Bin Ham Group

Description

Greet and receive guests in a friendly andprofessional manner.
Handle guest check-in and check-outefficiently and accurately.
Provide information on hotelfacilities, services and local attractions.
Resolve guestcomplaints and problems in a timely and satisfactorymanner.
Answer phone calls and respond to inquiriespolitely and helpfully.
Process payments and maintainaccurate records of transactions.
Coordinate with otherhotel departments to ensure guest satisfaction.
Assistguests with luggage and transportationarrangements.
Maintain cleanliness and organization ofthe front desk area.
Stay current on hotel policies andprocedures to provide accurate information toguests.