Reservation Supervisor - Dubai, United Arab Emirates - Tower Plaza Hotel
Description
Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Assists and prepare in groups prearrival process and also preparing group rooming lists.
Experience:
Reservation Supervisor: 1 year (preferred)
More jobs from Tower Plaza Hotel
-
Marketing Executive
Dubai, United Arab Emirates - 1 week ago