Desktop Support - Dubai, United Arab Emirates - YODO BUZZ

Description

• Provide technical support across a mixed OS environment with endusers of varying technical abilities.
• Provide technical support via telephone communication, remote with endusers and onsite support for issues.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks.
• Repairing and replacing equipment as necessary
• Testing new technology
• Set up new users' accounts and profiles and deal with password issues.
• Serve as a Help Desk Support Staff for the entire DINs' IT related user calls.
• Assist Systems Administrator and Network Administrator when required for their dayto

• Preparation and installation of Client PCs for HIS or nonHIS users with proper checklisting procedure
• Attend calls from Help Desk for enduser first level support.
• Execute Periodic (daily, weekly & monthly) Backups.
• Fine tuning of client PCs for optimum performance and maintaining uniformity.
• Documentation all user calls with proper communication with Supervisor
• Train endusers on basic usage of PCs
• Maintain backup of all client's specific files
• Assisting dept. secretary for periodical Hardware / Software inventory
• Suggested enhancements in Hardware for local and Network systems.
• Screens all users' calls on Help Desk number and forwards to appropriate staff member.
• Maybe required to participate in a rotating call schedule to cover the needs of the operations 24x7 as determined by reporting manager.
• Support other team members in day to activities; support the IT leadership in developing the process and procedures; training coworkers and support team on the system functionalities and workflows as assigned.
• Perform other duties and responsibilities for which the individual is qualified, as requested by IT Leadership.

• Dubai (required)

• Dubai: Relocate before starting work (required)