Technical Support Advisor - Dubai, United Arab Emirates - Cupola Tele Services (CTS)

Cupola Tele Services (CTS)
Cupola Tele Services (CTS)
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Responsibilities:

  • Provide technical assistance with computer hardware and software issues.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Resolve technical issues in a timely manner.
  • Ensure all issues are properly logged.
  • Handson experience with Windows/Linux environments and Ms Office.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Excellent problemsolving and communication skills
  • Ability to provide stepbystep technical help, both written and verbal
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
Qualification

  • Degree in Information Technology, Computer Science or relevant field.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
    Salary: AED1, AED5,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
  • Overnight Shift (required)
More jobs from Cupola Tele Services (CTS)
See all jobs of Cupola Tele Services (CTS)