SAINT LAURENT Department Manager - Dubai, United Arab Emirates - Kering

Description

Saint Laurent

• Regular

DUBAI

• United Arab Emirates

ABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom.

This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.


Job Summary/Purposes :

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department involved.

He/she represents the company and is a proactive sales professional who operates according to the policies fixed by the Store and Assistant Director.

He/ She leads, motivates, coaches the team of the Department, is responsible of his/ her Department staff development and of their assigned target and tasks achievement.

Responsibilities:

A BUSINESS DEVELOPER:
Assure the recruitment, development and retainment of customersEnsure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash deskSupervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintainedImplement action plans defined with the HQ and Store director and guarantee follow up at store levelAssign targeted quantitative and qualitative goals and ensure they are achieved by analyzing the results, verifying daily, weekly, monthly activities and setting up yearly assessmentsAnalyse sales based on corporate reports and verify warehouse stock for the department involvedEnsure that the display of the Department involved is in order and supervise product rotationCommunicate high quality relevant feedback and reporting to the Assistant Director / Store Director or staffCommunicate on a daily basis technical and stock information related to the product to the Staff in the DepartmentPunctually submit all the quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict any possible issuesKeep relevant with market and fashion trends, know and monitor business environment including local competition and communicate this information to the Staff


A TALENT LEADER AND DEVELOPPER:

Create and maintain a positive and motivating work environmentReflect the corporate image in terms of standing and ensure that the Staff is also alignedLead an example for your teamMotivate and challenge the team on a daily basis in your departmentCreate and coordinate a motivated, competent teamRecruit, train and develop your Sales team together with the Assistant Store Director and Store DirectorAchieve planning, organize and plan the activities providing available resources to provide the expected workload and maximize profitabilitySupport the Store Director and Assistant Store Director in setting up and animate: Morning briefing, one to one meetings, etc.

Keep the staff informed at all times regarding Store performance:

KPIsIdentify and develop the strengths of each staff member, supporting professional growth through training and coachingProvide staff training in order to engage customers: phoning, follow up activities, deployment of toolsA BRAND PROMOTER (CUSTOMERS):Promote the culture of the brand internally and externallyInspire customers and inspire the staff by embodying the Saint Laurent UniverseEnsure that the image of the Store is displayed according to company guidelines and that the Staff is aware of this standardBuild a network of people who have an impact on local and international luxury Business in order to promote customer loyalty, especially with Top Clients and VIPs.

Guarantee excellent customer experience including welcome and treatmentsEnsure a qualitative and qualitative approach on managing the store customers' bookPromote customers engagement, follows the sales to Top clients as well as VIPsPersonally manage all delicate situations regarding issues related to the productEnsure store atmosphere upholds brand imageA PROCESS MANAGER:

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organizationTake all the necessary measures to ensure loss prevention and safety in the storeEnsure the correct rotation of the goods in the warehouse for the department involvedAdhere, inform and follow-up on all Company Policies & Operational ProceduresChallenge current processes to ensure efficiency and effectiveness in your departmentCooperate with the other Department Managers regarding all issues related to the product and internal processesOptimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office OperationProfile : Commitment to take part in an innovative projectProduct sensitivity and a strong market and fashion trends knowledge, a good general culture levelSignificant experience in the sale of luxury goods or retail: customer portfolioManagerial experience (Ability to provide constructive, straightforward feedback and coach your team to success)High sensitivity to customers experience and loyaltyPrecision, organizational skills, Being organized and able to prioritize tasks based on the needs of the businessAdaptability, openness, listening abilities, curiosityHigh availability, responsivenessProduct and Fashion sensitivityExcellent interpersonal skills and a passion for providing excellent customer serviceA positive attitude and a willingness to learn and improveSaint Laurent is committed to building a diverse workforce.

We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.

It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.#J-18808-Ljbffr