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- Greet, escort, and bid farewell to guests in a friendly and professional manner
- Handle guest complaints and inquiries in a timely and efficient manner
- Resolve guest issues and concerns to the guests satisfaction
- Compile and analyse guest feedback to identify areas for improvement
- Develop and implement guest relations strategies
- Coordinate special events and VIP activities
- Oversee the work of Guest Service Representatives and Lobby Hostesses
- Maintain a clean and well-organised guest relations area
- Adhere to all Rixos policies and procedures
- University degree in Hotel Management or a related field
- 2-4+ years of experience as guest relations manager in a luxury hotel setting
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and conflict-resolution skills
- Fluent in Russian or German
- 6500 AED Monthly Salary
- Live-out allowance
- Return air tickets
- Employment visa
- Airport meeting
- Duty meal in Hotel Restaurant
- Annual vacation 30 Days
Guest Relation Manager - Abu Dhabi, United Arab Emirates - GlobWorks
Description
Rixos Premium Saadiyat is a luxury hotel located in Abu Dhabi, UAE. The hotel is committed to providing exceptional guest experiences and has a team of highly skilled and experienced staff. We seek a passionate and experienced Guest Relations Manager to join their team.Job Summary:
The Guest Relations Manager oversees and manages all aspects of guest relations at Rixos Premium Saadiyat. This includes greeting and welcoming guests, handling guest's complaints, and coordinating special events. The Guest Relations Manager is also responsible for ensuring that all guests have a positive and memorable experience at the hotel.
Essential Duties and Responsibilities: