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- Customer Interaction:
- Greet customers and conduct a thorough consultation to understand their vehicle issues
- Clearly communicate recommended repairs and maintenance services
- Address customer concerns and inquiries in a professional and courteous manner
- Estimation:
- Utilize your knowledge of car parts, mechanical work, and industry pricing to accurately estimate the cost of repairs
- Provide detailed breakdowns of estimated costs, including labor, parts, and any additional services required
- Ensure transparency and clarity in communicating estimates to customers
- Technical Understanding:
- Stay updated on the latest automotive technologies, parts, and repair methods
- Collaborate with our skilled technicians to assess and understand the extent of repairs needed
- Documentation:
- Record all customer interactions and service details accurately in the system
- Prepare and present written estimates to customers
- Customer Education:
- Explain the importance of recommended services and repairs to customers, emphasizing safety and longevity of their vehicles
- Vendor Relations:
- Maintain relationships with suppliers and vendors to stay informed about the latest prices and availability of car parts
- Proven experience as an Automotive Service Advisor or similar role
- In-depth knowledge of car parts, mechanical systems, and repair processes
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work collaboratively with technicians and other team members
- Familiarity with automotive software and diagnostic tools
- Exceptional organizational and multitasking abilities
Automotive Service Advisor and Estimator - Dubai, United Arab Emirates - XA Group
Description
XA Group is seeking a qualified and experienced individual to join our team as an Automotive Service Advisor and Estimator. As a Service Advisor and Estimator, you will be the primary point of contact for customers, providing expert guidance on the necessary repairs and estimating the costs associated with the services.Responsibilities:
