Assistant Director of Reservations - Dubai, Dubayy (Dubai), -, United Arab Emirates - FIVE Hotels and Resorts

Description

An Exhilarating Opportunity<\/span><\/u><\/b>
<\/p>

<\/p>

Are You Ready
for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive
by Design, FIVE Hotels and Resorts is Redefining 'FIVE -Star' Hospitality and
Setting the Gold Standard across the Industry.<\/span>
<\/p>

 <\/span>
<\/p>

Join the FIVE
Tribe - and Get Ready to Make Waves.<\/span>
<\/p>

 <\/span>
<\/p>

The Candidate<\/span><\/u><\/b>
<\/p>

 <\/span>
<\/p>

A Driven Self -Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast -Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A 'Can -Do' Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go -Getter.<\/span>
<\/p>

 <\/span>
<\/p>

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Revenue
and Reservations Team as Assistant Director of Reservations <\/span>will Empower you to deliver Exceptional Experiences
across our award -winning Lifestyle Destinations. Jump on Board and Unlock your
Potential in a Buzzing Environment that will take your Career to New Heights<\/span>
<\/p>

 <\/span>
<\/p>

What We're
Looking For<\/span><\/u><\/b>
<\/p>

<\/p>

• A proven track record of 3 -5 years in a Luxury Hotel environment in a
  similar role, delivering sensational Guest Experiences synonymous with FIVE's
  award -winning Service Quality.<\/span>
  <\/span><\/li>
• Previous experience as a Reservations Manager in a Luxury Hotel
  environment is Mandatory.<\/span>
  <\/span><\/li>
• Exceptional skills in Improving Customer Satisfaction and Driving
  Profitability, showcasing a commitment to Industry -Leading Standards.<\/span>
  <\/span><\/li>
• <\/span><\/span><\/span>'FIVE -Styled' Visionary thinking by finding creative solutions, while
  taking Ownership for all duties and tasks assigned.<\/span>
  <\/span><\/li>
• <\/span><\/span><\/span>Sensational Teamwork and Collaboration skills to work effectively within
  a group and across departments with Fellow 'FIVERs.'<\/span>
  <\/span><\/li>
• <\/span><\/span><\/span>Excellent communication and interpersonal skills to engage effectively
  with Guests, FIVE Tribe Members, and Stakeholders.<\/span>
  <\/span><\/li>
• Impeccable communication skills, both verbal and written, with fluency
  in English (Additional languages are a Plus).<\/span>
  <\/span><\/li>
• <\/span><\/span><\/span>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring
  every aspect of the Operation is curated to perfection.<\/span>
  <\/span><\/li>
• Strong business acumen and analytical skills, with the ability to drive
  revenue and manage costs effectively.<\/span>
  <\/span><\/li>
• Next -Level Organisational and Leadership skills, effectively leading and
  inspiring the FIVE Tribe to New Heights.<\/span>
  <\/span><\/li>
• A hands -on attitude, fuelled by a 'Can -Do' Spirit.<\/span>
  <\/span>
  <\/li><\/ul>

  Key Responsibilities<\/span><\/u><\/b>
  <\/p>

   <\/span>
  <\/p>

  • Ensures all FIVE's Policies and Procedures are Meticulously understood
    and adhered to, always maintaining the Highest Standards of Luxury Service.<\/span>
    <\/span><\/li>
  • Trains the Reservations Team to maintain Exquisite Quality in both
    written and spoken communication, promoting FIVE's Stunning facilities, events,
    and Upselling opportunities.<\/span>
    <\/span><\/li>
  • Ensures the Reservations Team responds to all Guests with a High Level
    of professionalism, completing all reservations Accurately and to the Guests'
    expectations.<\/span>
    <\/span><\/li>
  • Implements and Trains the Reservations Team to follow Departmental Standards
    (SOPs), Achieving targeted Results such as quality calls, response time, number
    of calls and emails handled, accuracy, handling abandoned calls, maintaining
    reservation records, and adhering to all Safety Standards.<\/span>
    <\/span><\/li>
  • Ensures the Smooth running of the Reservations Department, overseeing
    all supervisor and agent tasks as well as administrative duties, ensuring they
    are executed Promptly and Accurately.<\/span>
    <\/span><\/li>
  • Takes responsibility for duties and tasks assigned to the Role, ensuring
    all work is carried out in a Timely and Professional manner, maintaining the Bespoke
    nature of FIVE's Industry -Leading Service.<\/span>
    <\/span><\/li>
  • Collaborates with immediate Supervisors to control Costs and Inventory,
    and ensures Productivity and Performance levels are Consistently met and
    exceeded.<\/span>
    <\/span><\/li>
  • Builds and maintains Effective Working Relationships while promoting FIVE's
    culture and values, contributing to the vibrant 'Vibe at FIVE.'<\/span>
    <\/span><\/li>
  • Is fully conversant with all Business Segments, including rates, offers,
    and promotions, and handles all tasks linked to the Reservations Department
    with a Meticulous Eye for Detail.<\/span>
    <\/span><\/li>
  • Maximises Room Revenues and creates additional revenue through Effective
    upselling techniques and by following Strategic Plans.<\/span>
    <\/span><\/li>
  • Discusses Strategies with immediate Supervisors to Enhance daily
    occupancy levels and Optimise Room Utilisation.<\/span>
    <\/span><\/li>
  • <\/span><\/span><\/span>Processes and analyses Daily Revenue Reports, including day -to -day
    pick -up, full month pick -up reports by segment, daily occupancy reports, weekly
    trend reports, and others, ensuring Data -Driven Decision -Making.<\/span>
    <\/span><\/li>
  • Delivers on Departmental plans and objectives, ensuring that FIVE's
    initiatives and targets are achieved with FIVE's Gold Standard of Excellence.<\/span>
    <\/span><\/li>
  • Stays updated with Industry Trends and innovative practices to ensure
    FIVE remains at the Forefront of Luxury Hospitality.<\/span>
    <\/span><\/li>
  • Takes on additional Responsibilities and Tasks as required, adapting to
    the Dynamic needs of FIVE and contributing to FIVE's continued Success.<\/span>
    <\/span><\/li><\/ul>

     <\/span>
    <\/p>

    The Team<\/span><\/u><\/b>
    <\/p>

     <\/span>
    <\/p>

    'FIVERs' are Cultured
    yet Chic, Confident yet Self -Effacing, and Work Hard to Play even Harder. As a
    FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to
    create Insta -Perfect Experiences for our Guests that keeps them Coming Back for
    More. If you Dream of being surrounded by Like -Minded Individuals who share
    your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look
    No Further and Unleash your Next -Level Potential.<\/span>
    <\/p>

     <\/span>
    <\/p>

    Sustainable Indulgence at FIVE<\/span><\/u><\/b>
    <\/p>

     <\/span>
    <\/p>

    FIVE is a
    leader in Sustainable Luxury Hospitality and Entertainment, with 100% of its
    Dubai and Zurich hotels certified LEED Platinum, the highest green building
    rating globally. FIVE's Dubai properties run on 100% solar power through the
    UAE's only hotel I -REC Agreement with DEWA.<\/span>
    <\/p>

     <\/span>
    <\/p>

    In 2023, FIVE
    Holdings received an 'A' ESG Rating from ISS, the world's highest ESG rating
    out of ISS' 7,000+ universe of rated entities. With the acquisition of the
    Pacha Group, FIVE Holdings will continue to scale its Sustainable Indulgence
    strategy into new frontiers, as The Group drives global 2050 Net Zero action,
    now.<\/span>
    <\/p>

     <\/span>
    <\/p>

    An Equal
    Opportunity Employer<\/span><\/u><\/b>
    <\/p>

     <\/span>
    <\/p>

    The FIVE
    Tribe represents over 80+ nationalities across its over 3000 'FIVERs.' FIVE is
    Committed to Hiring a Diverse and Inclusive Workforce as an Equal -Opportunity
    Employer. Accordingly, FIVE does not discriminate based on disability, race,
    age, sex, gender, sexual orientation, ethnicity, religion or belief,
    nationality, marital status, or any other basis protected under national or
    local laws. Ranked 8th on the Great Workplaces in the UAE 2024 list of Large
    Organisations, the FIVE Tribe is more than a group of people working together –
    it is a Family bonded by common Values and Goals, Celebrating People, Culture
    and Diversity. <\/span>
    <\/p>

     <\/span>
    <\/p>

    About
    FIVE Hotels and Resorts<\/span><\/u><\/b>
    <\/p>

     <\/span>
    <\/p>

    FIVE Hotels
    and Resorts prides itself on being Disruptively Different and Daringly Unique.
    Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and
    Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
    Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
    means you are part of a team who Breaks Boundaries and offers Unbeatable
    Next -Level Experiences at FIVE's award -winning Hotels, Dining Concepts, and
    360 -Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
    you will be part of a group of High Achievers who Fearlessly Challenge
    Conventions on a Global Stage.<\/span>
    <\/p>

     <\/span>
    <\/p> Find
    out more here: ;\/span>
    <\/div><\/span>