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- Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
- Manage and supervise the lounge during operating hours
- Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
- Meet and greet all guests personally
- Oversee maintenance of efficient repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Perform such functions to include but not be limited to:
- Prepare Sofitel Club guest welcome letters
- Monitor guest comment cards and feedback
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Compile, analyze and control Sofitel Club costs and inventory
- Prepare requisitions for amenities on a timely basis
- Ensuring and maintain entire range of services offered for the Sofitel Club Lounge
- Appraise appearance, discipline and efficiency of all staff under direct supervision
- Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations
- Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements
- Performs related duties and special projects assigned
- Works with Superior and Human Resource Manager to ensure the departmental
Club Millesime Supervisor - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery
