Head of Operations - Dubai, United Arab Emirates - Caliberly

    Caliberly
    Caliberly Dubai, United Arab Emirates

    1 week ago

    Description


    Job Title - Head of Operations

    Our client is building a modern financial infrastructure platform (clearing, settlement, exchange, custody, liquidity, support). We are looking for a Head of Operations / Senior Operations professional who is half pure operations, half IT-oriented, to own day-to-day production operations and coordination with the platform (L3) team.

    Profile summary

    * 7–10+ years of experience in operations within fintech, payments, FX, banking, or financial infrastructure

    * Strong background in operational processes for clearing, settlement, reconciliations, and custody/liquidity

    * Comfortable working very close to IT: using monitoring tools, reading basic logs, understanding APIs/messages, and collaborating with engineers on incidents

    * Good understanding of fiscal and accounting implications: fees, PnL impact, control accounts, and balance movements

    * Experience with production support processes (L1/L2), incident management, and change management

    * Strong communication skills for dealing with internal stakeholders (tech, product, finance, compliance) and, where needed, clients/partners

    * Hands-on, detail-oriented mindset combined with the ability to design and improve processes

    Core responsibilities

    * Run and supervise daily operations

    * Monitor platform health, transaction flows, and operational dashboards

    * Ensure core operational processes (clearing, settlement, liquidity movements, reconciliations, reporting) run correctly and on time

    * Coordinate with customer support on operational questions and client issues

    * Fiscal and accounting control

    * Understand and oversee the operational side of fees, commissions, and PnL-related flows

    * Maintain and reconcile control accounts across custody, settlement systems, and client ledger.

    * Work with finance on discrepancies, adjustments, and audit requirements

    * Incident handling and technical collaboration

    * Act as senior **L1/L2 operations contact** for production incidents, including triage and initial diagnosis

    * Perform first-level technical analysis (logs, dashboards, simple queries/checks) before engaging the **platform (L3) tech team**

    * Coordinate with the platform team on issue resolution, root-cause analysis, and follow-up actions

    * Ensure structured communication to support, management, and clients during and after incidents

    * Change and configuration management

    * Oversee operational readiness for new releases and config changes (tariffs, limits, liquidity sources, settlement systems, Fire blocks, etc.)

    * Validate that changes are tested, documented, and rolled out with clear run books and rollback plans

    * Process ownership and improvement

    * Own and maintain ops manuals and play books for settlement, custody, liquidity, reconciliations, incident management, and support flows

    * Define and track ops KPIs (volumes, failure rates, incident metrics, reconciliation breaks, processing times)

    * Train and mentor junior ops staff and L1 support on tools, processes, and escalation paths

    Languages and location

    * Fluent English is a must (written and spoken)

    * Location: strong preference for UAE, Dubai, with flexibility for highly qualified remote candidates in similar time zones

    Apply now



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