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    Customer Experience Operations Senior Manager - Dubai, United Arab Emirates - MAJID AL FUTTAIM

    MAJID AL FUTTAIM
    MAJID AL FUTTAIM Dubai, United Arab Emirates

    1 week ago

    Majid Al Futtaim background
    Description
    • Develops sustainable strategies that support investment, provider and employer of choice.
    • Ensure high level of technical expertise and services in the fields of Customer Care and continuous improvement
    • Ensure that the department is strictly following the Continuous Improvement methodology ( GEMBA, PDCA, LEAN ,ETC...)
    • Formulate and communicate Customer Care policies, performance measures and voice of the customer to the Country Manager
    • Support the development of the Customer Experience Strategy of the Carrefour by primary market research, internal consulting, business analysis, and projects in all Customer Care functions.
    • Create flow mapping for the existing customer journeys and support in the future one.
    • Prioritize enhancements following the 80/20 rules.
    • Ensure all strategies are aligned with the four pillars (motivate people, customer at heart, loyal customers and cost-efficient department).
    • Develop, install and embed the continuous improvement culture within the department. Train and mentor the team members on contributing towards this vision.
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