Engineering Manager - Fujairah, United Arab Emirates - ROTANA hotel

Description

Trilogicare excited and pleased to work with an IT Managed Service Providerwhich are looking for an experienced 2nd Line SupportTechnician, working for their client based inCambridgeshire.

Asa Dedicated 2nd line Support Technician, you ll be the centralpoint of contact for all IT-related incidents and service requests.You ll be working one on of our dedicated customer sites, and willbe responsible for logging incidents, service requests andresolving support requests ensuring that service levels and targetsare achieved as well as meeting customer satisfaction andcontinuous service deliverydemands.

Requirements

• Provide1st and 2nd line support on Microsoft 365, office applications,internalsoftware
  
• Performingdevice builds and facilitating deskmoves
  
• Wellorganised & able to work in a fast-pacedenvironment
  
• Excellentcommunication skills at alllevels
  
• Knowledgeof Microsoft 365 and Officeapps
  
• Workingknowledge of IT Infrastructure service and user administrationactivities (new joiners, folder management, password resetsetc.)
  

Benefits

• upto 35,000SalaryperAnnum
  
• CompetitiveSalary dependent on experience working MondayFriday
  
• 20days annual leave plus 10 personal days and an extra half day offon yourbirthday.
  
• EnhancedWorkplacePension
  

Provide 1st and 2nd line support on Microsoft 365, officeapplications, internal software Performing device builds andfacilitating desk moves Well organised & able to work in afast-paced environment Excellent communication skills at all levelsKnowledge of Microsoft 365 and Office apps Working knowledge of ITInfrastructure service and user administration activities (newjoiners, folder management, password resets etc.)