Rc Rak, Al Hamra Assistant Night Manager - Ras al-Khaimah, United Arab Emirates - Marriott International, Inc

Marriott International, Inc

Verified Company

Ras al-Khaimah, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Ras Al Khaimah Al Hamra Beach, P.O Box 4558, Vienna Street, Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management
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JOB SUMMARY
Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.

2year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

Monitors and ensures compliance with all Guidelines to Operations.
Ensures supervisors maintain adequate levels of department supplies.
Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
Ensures employees are working in a safe environment.
Manages all periodend inventories.
Directs, monitors, and assists all overnight staff.
Ensures guest tracking scores and employee opinion survey goals are achieved.

Supporting Profitability and Revenue Goals

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
Administers plans and actions to keep chargebacks and rebates to a minimum.
Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
Manages employee hours.
Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Managing and Conducting Human Resources Activities

Promotes participation in property safetyrelated programs.
Monitors employee attendance and records absences/tardiness.
Promotes teamwork and employee morale.
Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
Keeps employees informed regarding new operational procedures, standards, or programs.
Ensures all employees have complete knowledge of emergency procedures.
Ensures constant communication takes place between employees, supervisors and management.
Provides orientation for new employees and ensuring all information is entered into computer.
Helps direct supervisors to achieve their own development goals.
Encourages employee relations through gifts, parties, outings.
Creates incentives that will promote better service and profit for the property.
Assists operations manager in processing employee payroll weekly.
Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

MANAGEMENT COMPETENCIES

Leadership
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Adaptability

Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.

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Communication:

Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and nonverbal behavior; and models active listening to ensure understanding.

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Problem Solving and Decision Making

Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.

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Professional Demeanor: