Front Office Supervisor - Dubai, United Arab Emirates - Emirates Grand Hospitality

Emirates Grand Hospitality

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

POSITION TITLE:
FRONT OFFICE SUPERVISOR

Summary Description:

Supervises and assists in the smooth and efficient management of Front Office Operations. This includes guest check-in/check-out, Guest requests, concierge services and promotion of in-house activities. Assist all guest's requirements in an efficient, courteous and professional manner that maintains high standards of service and hospitality. Ensure that all non-residents and other visitors are helped and advised with regards to their general needs.
MEASUREMENTS

A)
Responsibilities and Duties:

Be familiar with hotel services, operational hours and ongoing promotions.
Assist staff with expediting problem payments (e.g., problems processing credit card).
Process all guest checkins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Anticipate soldout situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g., valet, Housekeeping) as necessary to resolve guest call, request, or problem.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Coordinate with Housekeeping to track readiness of rooms for checkin.
Review shift logs/daily memo books and document pertinent information in logbooks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications.
Assist management in training, evaluating, counseling, motivating and coaching employees.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedure and comply with quality assurance expectations and standards.
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information. Deal with all guest complaints, problem solving, disturbances, special requests and other issues that may arise.
Supervise Front Desk Staff and assist controlling overtime when necessary.
Develop and maintain positive working relationships with others; support team to reach common goals.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or costsavings.

Additonal duties and responsibilities:

Ensure integrity and confidentiality of information at all times.
To perform any additional requirement, tasks and duties outside of his/her scope of work as deemed necessary by your Head of Department or the Management.
Changes in business may require alterations to this Job Description.

Care of Equipment

Ensures maintenance and careful handling of equipment used.
Ensures timely reporting of malfunction or maintenance deficiency to appropriate area.

Training and Employee's Activities

Attends scheduled trainings.
Participates actively in company initiated employee activities.

Grooming and Hygiene

Adheres to the specified hygiene and personal appearance standards of the hotel and surrounding area.

Attendance

Adheres to the set procedures for attendance and timekeeping.

Company Policies and Procedures

Adheres to the provisions outlined in the Employee's Handbook, Disciplinary Code, and Rules & Regulations.

Environmental Awareness

Reduces waste of supplies and materials by reusing or selling.
Recycles, when possible.
Conserves water and energy by adhering to environmental / energy conservation checklist appropriate for the surrounding area.
Maintains clean surroundings.
Participates in activities concerning the protection of the environment.

B)
Legal Responsibilities

To ensure that the standards required by Law and by Management are maintained at all times in all areas of operations.