Exams Assistant - Dubai, United Arab Emirates - British Council

British Council

Verified Company

Dubai, United Arab Emirates

2 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Exams Assistant - Test Day Delivery Assistant (Hourly Paid)

Date:22 Jan 2024

Location:
Dubai, Middle East and North Africa, AE

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Location:
United Arab Emirates

Contract:
Hourly Paid (Non-Permanent Worker)

Start Date:
as soon as possible

Company:
British Council

Role Purpose
The purpose of this role is to support exams operations and help ensure exams integrity on the ground. This role will need to ensure resources meet pre-agreed customer requirements.

This role is responsible for efficient, effective and compliant Test Day delivery, supporting operations on the ground, setting standards and guiding venue staff.

The role will need to be on standby during exam sessions and troubleshoot or escalate issues for prompt resolution.

Main opportunities/challenges:

Upholding compliance standards and efforts to standardize
Motivating and driving team performance of venue staff
Ensuring compliance to QCA and Exams board standards
Support Test Day Operations for the Dubai & NE

Main accountabilities:

Service Delivery

Receives instructions and requests from Test Day Officer and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
Adapts work plans based on the Test Day Officer's recommendations and where necessary meet customer expectations.
Supervises and monitors administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained.
Uses a range of standardised systems and processes to support the delivery of high quality services to a range of customers (internal and/or external)
Keeps informed of advancing technology in standardized test administration, computerbased testing, machine scoring, and associated software

Customers/ Relationship and stakeholders

Assisting in researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so.
Provides routine direction, information, and advisement to students and prospective students in regards to testing policies, procedures, and outcomes
Develops good working relationships with appropriate colleagues throughout the British council to facilitate effective and efficient service delivery
Develops strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards

Risk and compliance

Uses standardised processes to monitor venue staff compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, antifraud measures) to protect the interests of the British Council and its customers at all times.
Supervises venue staff which typically includes recommendations for performance evaluation, work allocation, and problem resolution
Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.

Risk and compliance

Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, antifraud measures) to protect the interests of the BC and its customers at all times.
Supervises venue staff which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution
Ensures that all test administration is carried out in compliance with relevant university and higher education policies, regulations, guidelines, and standards.
Carry out health and safety inspections of British Council exam venues to meet with corporate and awarding body guidelines.

Person Specification:

Language requirements