Sales Advisor - Abu Dhabi, United Arab Emirates - Property Shop Investment LLC

Property Shop Investment LLC

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

PRIMARY PURPOSE:

Lead Owner Officer is a crucial position for the success of the Interact involvements with Sales.
Manage daytoday operational work and team management along with the performance of the Sales Agents.
This role identifies the onthejob upskilling measurements in line with unique customers' journey.
Lead Owner Officer will design wellrounded real estate knowledge transfer modules for the Sales Agents
Passionate about helping people learn and grow their careers, the Lead Owner Officer will excel at identifying the current and future skills required for the Sales Agents.

RESPONSIBILITIES

Work closely with the Sales team leader, motivating and coaching the Sales Agents
Hosting 121's and team meetings
Keeping up to date with business development and new product lines
Manage daytoday line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
Lead and inspire a team of salesoriented agents to deliver excellent levels of individual/team performance and customer satisfaction
Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
Work with the management team to identify and deliver positive change and business efficiencies
Deliver the allocated part of the operation within agreed budgets, service levels and business targets
Escalate any appropriate problems to senior management
Support the Sales Manager to highlight operational risks and areas for improvement

QUALIFICATIONS & EXPERIENCE

Educational Requirements / Qualifications:

Related area, and experience in the Interact industry

Skills and Competencies:

Minimum of 2 years' experience within a contact centre environment as a Team Manager
Experience within customer services
Excellent leadership, coaching and communication skills
Strong coaching and peopledevelopment skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual and Creative thinking
Extremely organized and detailoriented.

Ability to commute/relocate: