Bell Captain - Dubai, United Arab Emirates - The First Group

The First Group
The First Group
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description

Job Description:

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:

  • Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times.
  • Maintain an awareness of guest profiles through the OPERA guest profile system.
  • Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout.
  • Inform guests of property amenities services and hours of operation and local areas of interest and activities.
  • Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way.
  • Establish and control the duty roster in accordance with business needs.
  • Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
  • Assist Concierge and Front Office staff with guest requests and services as needed.

Desired Skill & Expertise:

  • At least 1 year experience working as a Bell Captain in a 4* property.
  • Atleast 1 year experience Front Office computer literacy (e.g., OPERA, Hotel PMS, VICAS, Ms Office etc.).
  • Possess good English communication skills along with strong interpersonal and problem solving abilities.
  • Should be customer driven with an extremely proactive personality and an outgoing and approachable character.
  • Able to work a flexible schedule in order to accomplish all major responsibilities and tasks.
  • Must have the ability to handle a multitude of tasks and Guest requests.
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