In Room Dining Manager - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Description

Job Description

Company Description

Company Description

We are far more than a worldwide leader. We are more than women and men who share something unique.

Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI the obelisk

Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French 'Joie de Vivre'. Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination

Job Description

The Position

To manage the overall operation of In-Room Dining, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

Key Roles & Responsibilities

• Motivate, discipline, direct and supervise the work of all employees in In-Room Dining
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day-to-day operations of In-Room Dining
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct daily roll calls and ensure employees adhere to grooming standards
• Develop maintenance schedules
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel's service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc)
• Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in In-Room Dining
• Constantly monitor staff's appearance, attitude and degree of professionalism
  
  

Qualifications

PERSONAL ATTRIBUTES

• Excellent reading, written and oral proficiency in English
• Experienced in all aspects of restaurant service
• Must be well-presented and professionally groomed at all times
• Excellent leader and trainer with strong motivational skills
• Strong interpersonal skills and attention to detail
• High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
• Proven organizational skills, able to set and meet deadlines with quality results
  
  

Qualifications

• Degree in Hotel Restaurant Management or equivalent
  
  

Experience

Minimum 4 - 5 years Luxury/5-Star Hotel experience