Automotive Service Advisor - Abu Dhabi, United Arab Emirates - Hitec Performance
1 week ago
Description
Greeting customers and discussing the required work to be done.- Consulting with mechanics regarding necessary repairs and following up on job completion.
- Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
- Managing and overseeing the workshops workflow and schedule to ensure efficient and timely completion of work.
- Calling customers to advise them about service changes or car pickup times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
- Preparing Job Card for Inspection and for the Customer.
- Preparing Estimates for the Customers
- Maintaining records of Sales and Purchases.
Service Advisor Requirements:
- Relevant Experience in the automotive field may be advantageous.
- Excellent customer service, interpersonal, and communication skills.
- Proven experience in Communicating fluently and preparing needed estimates in English
- Strong organizational, decisionmaking, and problemsolving skills.
- The ability to communicate with mechanics, customers, and management.
- Strong Microsoft Excel skills.
Languages:
- English
- Arabic is a plus point
Experience: 4 to 5 years in similar role.
Pay:
AED3, AED6,500.00 per month
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