Welcome Ambassador - Abu Dhabi, United Arab Emirates - Talent Pal

Description

Job Number
Job Category Rooms & Guest ServicesOperations
Location W Abu Dhabi YasIsland Yas Island Abu Dhabi United Arab Emirates United ArabEmirates VIEW ON MAP
ScheduleFullTime
Located Remotely N
Relocation N
Position Type NonManagement

POSITION SUMMARY

Engage hotel guests toenhance the service experience through activation of all outletservices within the lobby area (e.g. Restaurant & Bar FrontDesk Business Center Lounge etc.). Respond to guest requests forspecial arrangements or services (e.g. transportation reservationsdry cleaning) by making arrangements or identifying appropriateproviders. Respond to special requests from guests with uniqueneeds and follow up to ensure satisfaction.

Gather summarize andprovide local area knowledge to inform guests about the propertyand the surrounding area amenities including special events andlocal activities.

Contact appropriate individual or department(e.g. Bellperson Housekeeping Food & Beverage Server) asnecessary to resolve guest call request or problem.

Report accidents injuriesand unsafe work conditions to manager; and complete safety trainingand certifications.

Follow all company policies and proceduresensure uniform and personal appearance are clean and professionalmaintain confidentiality of proprietary information and protectcompany assets.

Welcome and acknowledge all guests according tocompany standards anticipate and address guests service needsassist individuals with disabilities and thank guests with genuineappreciation.

Speak with others using clear and professionallanguage prepare and review written documents accurately andcompletely and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with otherssupport team to reach common goals and listen and respondappropriately to the concerns of other employees.

Comply withquality assurance expectations and standards. Stand sit or walk foran extended period of time or for an entire work shift. Move liftcarry push pull and place objects weighing less than or equal to 10pounds without assistance. Perform other reasonable job duties asrequested.


Marriott International isan equal opportunity employer. We believe in hiring a diverseworkforce and sustaining an inclusive peoplefirst culture.

We arecommitted to nondiscrimination on any protected basis such asdisability and veteran status or any other basis covered underapplicable law.

W Hotels mission isto Ignite Curiosity Expand Worlds. We are a place to experiencelife. Were here to open doors and open minds. We are constantlyinspired by new faces and new experiences.

A tunedin upforanythingspirit is at our core and has made us renowned for reinventing thenorms of luxury around the globe.

Whatever/Whenever is our cultureand service philosophy that brings our guests passions to life. Ifyou are original innovative and always looking towards the futureof whats possible welcome to W Hotels.

In joining W Hotels you joina portfolio of brands with Marriott International.Be where you can do your best workbegin your purpose belong toan amazing global team and become the bestversion of you.

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