PRO and HR Coordinator - dubai - Copeland

    Copeland
    Copeland dubai

    1 week ago

    Description
    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally.

    Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

    PositionPRO and HR CoordinatorReport toSenior HR Manager
    • MEAPosition(s) report to this jobNABusiness / SiteCopeland MEA DubaiWorking locationDubaiDepartmentHuman ResourcesLast update on1 September 2025Job PurposeThe PRO & HR Coordinator will be responsible for managing all government relations/PRO Duties for the company.
    This role ensures compliance with JAFZA MOHRE and UAE labor regulations while supporting employees with visa immigration and benefits processes.

    The position also plays a key role in HR operations by handling employee records benefits administration leave management and general HR support.

    The role requires strong organizational skills attention to detail and the ability to manage sensitive information with discretion.

    Key ResponsibilitiesGovernment & JAFZA Relations (PRO Duties)Handle all JAFZA-related processes including company license renewals amendments and employee visas labor cards Emirates IDs and work permits in compliance with JAFZA and UAE government medical tests for new and renewed employees.

    Assist employees with family visa applications renewals and JAFZA access cards (PIC/PAC/TAC).Prepare and submit letters applications and documentation to government authorities when required.

    Ensure compliance with WPS requirements.
    Monitor changes in JAFZA and Free Zone policies and ensure company compliance.
    Maintain effective liaison with JAFZA Immigration Labour Office and other government entities; communicate updates to employees as necessary.
    Support and facilitate government inspections and visits.
    Support customs and port-related documentation when required.

    Maintain tracking systems to ensure timely renewal of employee and company documents (visas licenses permits).Employee Benefits AdministrationManage employee medical insurance enrollment renewals and cancellations; liaise with Total Rewards team insurance providers and brokers for all MEA employees.

    Administer life insurance coverage and maintain accurate employee benefit records.
    Act as the primary point of contact for employees regarding insurance queries claims and benefits usage.
    Support leave management processes (annual leave sick leave maternity/paternity leave) ensuring compliance with UAE labor law and company policies.
    Maintain accurate and up-to-date benefits records and prepare reports for Total Rewards HR and Finance.
    HR Administration SupportSupport onboarding by collecting employee documents managing visa processing and coordinating medical enrollment paperwork.

    Draft HR correspondence including bank letters employment certificates NOCs and other employee-related employee verifications and assist with the preparation of employment offers (local contracts/Arabic versions).Coordinate employee home leave ticket allowances.

    Maintain HR records and employee files in compliance with legal and company requirements.
    Coordinate mandatory employee medical checkups renewals and occupational health requirements.
    Monitor overtime compliance and ensure alignment with UAE labor law.
    Provide ad hoc HR administrative support including preparing reports organizing HR initiatives and supporting HR audits.
    Leave ManagementCoordinate with HRIS providers to resolve technical issues in the leave management system.
    Maintain the leave calendar and update records in alignment with the Hijri calendar.
    Adjust and maintain leave balances according to carryover and forfeit policies.
    Generate and maintain leave and attendance reports.
    General & ComplianceEnsure strict confidentiality of employee records and company documents.
    Stay updated on UAE Labor Law JAFZA regulations and HR best practices.
    Provide ad hoc administrative and HR support as required by management.
    ProfileEducation and Professional QualificationsMinimum 35 years experience as a PRO in JAFZA or another UAE free zone.
    Previous exposure to HR administration and benefits management preferred.

    Bachelors degree in Business Administration HR or related field (preferred).Valid UAE drivers license (mandatory)Requirements and AttributesIn-depth knowledge of JAFZA regulations and UAE labor/immigration laws.

    Strong administrative and organizational skills with high attention to detail.
    Proficiency in MS Office applications (Word Excel Outlook).Ability to work independently with minimal supervision.
    Strong communication skills in English; Arabic is an advantage.
    Professional demeanor and ability to interact confidently with government officials.

    Addition InformationShift DutyOutside Work üOverseas Travel ü %Health & SafetyRecognise and accept HSE Roles & Responsibilities as defined in Copelands Company Procedures.

    Ensure effective leadership in HSE leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture.

    Ensure effective management of HSSE risks and impacts. Report all hazards incidents and Near Misses in line with the MEA Copeland HSE incident policy. Active involvement in the investigation of accidents near misses incidents and ill health where required.

    Conduct all HSE training assigned to you as an employeeOur Commitment to Our PeopleAcross the globe we are united by a singular Purpose:
    Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come.

    Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.

    Our employees are our greatest strength.

    We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place.

    We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.

    Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

    Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future.

    Learn more about us and how you can join our teamOur Commitment to Inclusion & BelongingAt Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce.

    Our employee resource groups play an important role in culture and community Opportunity EmployerCopeland is an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status.

    We are committed to providing a workplace free of any discrimination or harassment.
    Required ExperienceIC
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