Housekeeping Attendant - Abu Dhabi, United Arab Emirates - Radisson Blu Hotel & Resort Abu Dhabi

Radisson Blu Hotel & Resort Abu Dhabi

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

PRIMARY OBJECTIVE OF POSITION

To maximize guest satisfaction by providing neat and clean rooms in accordance with the standards of The Radisson Hotel Group, and to provide efficient, prompt, courteous, trouble free and proactive service to guests.

All work will be in line with departmental guidelines and Radisson service concepts.

TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE NEAT, CLEAN ROOMS, AND A HIGH QUALITY OF SERVICE

Collects daily worksheet each morning with applicable keys, and returns it by the end of the shift
Keeps bedroom door open while working in the guest room, and locks door properly when leaving the room
Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner
Stocks supply of cart correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment
Sorts out any damaged linen or linen needing rewashing and returns them to Laundry Department
Cleans guest rooms daily according to operational policies and standards
Removes soiled bed and bath linens, and replaces with clean linens
Removes accumulated trash from rooms
Cleans bathroom area
Dusts all surfaces
Replenishes promotional materials, literature and stationary
Replenishes room amenities
Vacuums room
Reports unusual circumstances to Floor Supervisor
Reports maintenance requests and replacement orders
Leaves all guests belongings in stay over rooms unless they have been discarded in the trash
Assists guests and other departments by removing food trays and trolleys from bedrooms
Reports to the Floor Supervisor if a guest room has the "do not disturb" sign on the door
Reports to the Floor Supervisor if duvets, duvet covers, bedspreads or bed skirts need changing
Performs other duties as assigned by the supervisor/manger
Attends to guest needs and requests courteously and efficiently

SAFETY, SECURITY AND HEALTH

Ensures safety, maximum security and confidentiality to guests and hotel at all times
Keeps master keys secure and returns it at the end of each shift
Prohibits individuals access to bedrooms unless he or she can prove that he or she is the guest in the room
Reports any suspicious individuals seen in the building
Turns in articles left in rooms to Floor Supervisor for proper "lost and fond" handling
Reports all potential and real hazards immediately
Reports any defective equipment immediately
Is fully aware of all departmental fire, emergency and bomb procedures
Knows how to protect self against chemicals, and is aware of harmful chemicals used in department
Works in a safe manner in regards to lifting, and utilises equipment, chemicals and protective devises as instructed
Looks for possible and probable hazards and conditions and brings them to the attention of the Floor Supervisor
Keeps self to the highest standards of personal hygiene, uniform, appearance, body language and conduct

MISCELLANEOUS

Adheres to hotel policies and procedures
Is straight forward and brings problems and concerns to the Floor Supervisor
Cooperates with other departments
Attends meetings as required by Floor Supervisor or Executive Housekeeper
Is a team player
Attends training requested by Floor Supervisor or Executive Housekeeper
Accepts flexible work schedule when necessary and requested by Floor Supervisor or Executive Housekeeper
Maintains own working areas, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Floor Supervisor
Continuously seeks to improve way of working
Brings ideas relating to the job to the Floor Supervisor's attention
Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities