Senior Executive SMB Customer Success - Sharjah, United Arab Emirates - NielsenIQ

Description

Maintain a client service orientation by managing the day-to-day administration of client service activities and coordinating on reporting of assigned research projects

Client Management:

handle RMS related clients' queries Responsible for onboarding of new clients and help them understand NIQ tools & RSM methodology Carry out feasibility check before commercial team closes any contract; participate in financial discussions with team leader and provide necessary inputs Working closely with hub team for reports, DB generation & also in case of any adhoc queries Technical: acquire knowledge of RMS solutions by attending requisite training Maintain accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation,etc Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards Provide & quote in office & quot; research, administrative and operational support to senior staff Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.

and perform quality checks on all reports for alignment to request accuracy and correctness#J-18808-Ljbffr